• On-call support with a thorough understanding of tools to aid students, faculties and other teams at the university; performed basic troubleshooting.• Monitored and maintained the university’s network traffic using tools like Opsview and Solarwinds. Coordinated tasks, managed requests and solved tickets among the university users using Request Tracker.• Collaborated with 5 other teams for the early detection of wired and wireless connectivity issues and solved them with minimal network downtime.

• Developed a system to track and manage inventory in real time which reduced the cost of stock management by 4.5%. • Automated the inventory tracking process and stock organizing by integrating barcodes into the process. Designed a workflow to generate POs automatically when items are low in stock, receive partial order and track backorders.

• Worked with local schools to create an interface for admission process and developed a dashboard to help with the management of scores and results. Designed and fabricated a GUI for the interface; presented design ideas using flow-charts and prototypes.• Performed usability testing and reviewed the feedback from staff usage and improved multiple processes and service levels.