• Led and motivated project team to ensure projects were delivered against client requirements.• Ensure Delivery standards and practices are met by all members of the project team.• Delivered 99% of projects on time and within budget, while maintaining high-quality standards.• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness.• Set goals for the team, conduct timely performance reviews, and provide constructive feedback to own direct reports• Track team satisfaction scores and identify initiatives to build engagement within the team• Engagement with cross-functional teams to enhance order conversion to delivery and to support business to accelerate revenue.• Successfully managing project scope, cost, schedule, and deliverables for multiple projects, while applying planning, tracking, change control, and risk management techniques.• Maintained regular communication with customers to ensure service satisfaction and identify improvement areas.• Work with the legal representative within the company and ensure that all contract escalations are addressed with contract governance.• Quarterly Business reviews with customers for improvement of Customer Relationships.• Develop and implement strategies to achieve operational and financial

Exemplify Amplo Global Way.Manage to work with the Project team to modularized solutionAmplofly4.0/Amplofly4.0DT as per client essential.Understand, review and gather client requirements as per the defined scope of work and analysis.Translate existing solutions, spreadsheets and business problems into sophisticated multi-dimensional models.Provide candid, meaningful feedback and progress updates in a timely manner to the Customer.Conducted meetings with clients to determine project intent, requirements and budgets.Provided weekly updates to all stakeholders on key milestones for projects.Develop Amplo Global model documentation.Participate in and lead data integration and migration solutions.Managed UAT testing and deployment.Ensure project is complete on/before target date and ensure generation of revenue at earliest.

• Responsible to generate revenue at earliest by delivering Projects on or before targeted date and within budget.• Ownership of Project from Preparation till Closure – Includes Project Plan Preparation, Order Placement, Execution-Monitoring-Controlling and Closure of Project. • Notifying Project Risk/Issue to stake holders and mitigating the risk without additional budget. • Responsible for Project Closure with Customer acceptance test/sign off and handover Services to team and update system for invoice generation.• Weekly review meeting with responsible internal organization and Vendors teams to achieve agreed dates for deliverables. • Project Update reports, Weekly Meeting with customer and Quarterly Business Review of On-going Project.• Act as point of contact to customer for any standby requirements during migration and provide necessary support.

• Responsible for services implementation PAN India and to generate revenue ASAP. • Responsible for Solution designing as per customer requirement.• Responsible for working out on a pricing model with Sales personnel on the service offerings.• Heading Customer Service Support West Region-India.• Weekly Review meeting with Team, highlight Risk/Issue for smooth service delivery.• Account Management- Quarterly Business Review and New requirement. • Responsible for liasoning with third party last mile providers like MTNL, BSNL and TATA.• Liasoning with various vendors as per requirements and tracking delivery.• Responsible for Service Desk and Ticket Analysis- PAN India.

• Responsible to lead technical support in South Mumbai.• Generating fault report and review with internal team for fine tuning network.• Implementation of Internet services for SME and Home customer. • Responsible for Network Monitoring for all the POPs in Mumbai.• Preparing Training Material for New Joiner and Guiding in every day business.