Professional Synopsis An accomplished mission focused senior management professional with a rich total experience of nearly 24+ years including over 20 years in Project Management, Transitions Management, Operations & Service Delivery and Process Re-Engineering with the ITES sector; nearly 3+ years of entrepreneurial experience. PMP Certified, ITIL v3 Expert, IRCA Approved ISO/IEC 20000:2011 ITSM Lead Auditor,Togaf 9.2 Strong domain background in Remote IT Infrastructure Project Management, Transition Management in Investment Banking, Capital Market, Telecom, HRO vertical. Considerable experience in providing leadership to IT Managed Services segment. Skilled in providing consultative advice on various client opportunities, pertaining to technology, systems integration, business analysis as well as management consulting. Skilled in driving Project initiatives to enhance Project Efficiency and achieve Operational Excellence  Excellent at client relationship management through evolvement and implementation of effective strategies in building captive capability, growth by new business & driving high quality transition execution. Functional expertise in managing IT-ITES service operations with key focus on defining SLA’s & SOP’s & bottom line profitability by ensuring optimal utilisation of resources as well as handholding of business partners as well as the key stakeholders. Rich skills in devising and implementing strategies for ensuring successful running & management of operations, expansion of business.  Self-motivated with the ability to think out-of-the-box. Possesses strong communication, presentation, relationship management and team building skills. Deft in on-shore client servicing & relationship management, six sigma, hiring, process training & FTE allocation and offshore IT capabilities.