Sachintha Hewage Email & Phone Number

Australia

Colombo, Western, Sri Lanka

- Lead consultant - IFS® Maintenance and Document Management for a leading MRO service provider for Royal Saudi Air Force – Reimplementing IFS APP10 UPD 12. Involved in every phase of the implementation and provided solutions for Calibration Department, Facility and Maintenance management Department and Contracts and Legal Affairs Department.- Consultant in requirement gathering and solution design for the areas of Building maintenance, Utility management and Pest control for a premier building services and utilities provider in Oman- Requirement gathering, evaluating business processes and process mapping.- Preparation of functional solutions to enhance efficiency of the customer processes and IFS standard solution. - Preparing process documentation, configuration/ modification/ report specifications- Identifying gaps in ‘As-Is’ solution and developing custom configurations and lobbies to cater customer business requirements.- Preparation of training materials and conducting training programs for customers and junior consultants. - Troubleshoot D2D issues for customers in Service, Asset and Document Management functional areas.- Leading and mentoring junior team members.

Colombo, Western, Sri Lanka

• Analyzing support issues and providing consultancy in Service and Asset Management: Work order and PM, Document Management, Call Center, Application Services, Vehicle Information Management and Plant Design. • Requirement gathering, analysis, and design in various projects for IFS APP10, IFS APP9, IFS APP8.• Support Queue Owner and main analyst for Document Management and Application Services for over five years.• Process Master and a BSA for Maintenance: Work Order team; Analysis, Design, and Implementation of IFS APP10-Aurena Conversion.• Involved in user interface and user experience improvement for IFS Cloud development.• Accomplished in using JIRA for project management and process master for pilot team delivering JIRA for support processes.• End User Process Documentation and Process Modelling Coordinator for Service and Asset Management area. • Test scenario development and conduct system and unit testing.• Conducting and coordinating functional and process documentation/modeling training sessions.

Bachelor Of Science - Bs, Chemical And Process Engineering

Education record