Experienced SHEQ, Sustainability & Customer Experience Manager | Seasoned Professional Driving Sustainable Profitable Growth Support.Greetings! I'm Sachin K Thorat, a dedicated SHEQ, Sustainability & Customer Experience Manager with over two decades of diverse experience. I thrive at the intersection of Safety, Health, Environment, Quality (SHEQ), Operational Excellence, and Customer-centric initiatives across multiple industries.Professional Background:I've successfully navigated individual contributor and leader roles in Construction, Pharma-Chemical, Manufacturing, Metal Recovery, and Engineering industries. My expertise spans Projects, Production, Operational Excellence, Legal Compliances, ISO Certifications, Sustainability, Road Safety, Field Safety, and Customer Experience Management.Key Skills & Achievements:Spearheaded IMS Implementation, achieving certifications for ISO 9001, ISO 14001, ISO 45001 from inception.Led internal & external audits, certifications, and played a pivotal role in the development of international SHEQ corporate frameworks and serving as the Global Group Internal Auditor for Atlas Copco.Enhanced safety, well-being, and sustainability cultures, building competencies in safety officers. Managed SHEQ and legal compliances in diverse Greenfield & Brown Field projects.Contributed to Continual Improvement/Operational Excellence projects, Sustainability Reporting & Management. Oversaw Road Safety/Fleet Management and SHEQ for PAN India Regional Offices, Refurbishment Centers, Workshops, and Field Sales & Service Teams.Established robust Customer Complaint Management and Customer Experience Management processes / Net Promoter Score (NPS).Unique Qualities:My experience spans various sectors and functions, providing a 360-degree view of organizational dynamics. I bring a wealth of knowledge in diverse areas, ensuring a comprehensive and integrated approach to problem-solving.Professional Values & Approach:My work is guided by core values of Integrity, Adaptability, Networking & Collaboration, Long-term Vision, and Strategizing in alignment with organizational missions. I prioritize the usage of a growth mindset and ensuring the physical & psychological safety and well-being of employees.Let's Connect:I invite you to connect with me for meaningful conversations and collaborations on SHEQ, Sustainability, Customer Experience, and Operational Excellence. Together, let's create a sustainable, safe, and thriving work environment for current / future generations!Let's drive sustainable positive change together!