Sachin Tripathi Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Mumbai, Maharashtra, India

-Responsible for handling Key Enterprise customers- Driving Product Adoption and providing strategic insights for meeting the strategic business objectives, metrics monitoring and cross- industry best practices to customers in Ecommerce, Retail, Fashion, Luxury Products, OTT, Edtech and Travel domains. - Provided mentoring to new Customer Success Managers and ensured proper onboarding is provided- Undertook multiple initiatives to build processes for Business Reviews- Responsible for maintaining customer relationships by providing them timely support in achieving their business objectives.

Mumbai, Maharashtra, India

-Drive the on-boarding of customers and ensure methods to measure success. - Driving optimisation of the onboarding process to help customers onboard smoothly and quickly - Develop an intimate understanding of the customers’ businesses, planning and helping them develop strategies to improve customer retention- Develop a network of champions within each account through education, coaching and strong influencing skills- Developing action plans, provide expertise in response to client needs, and support and advising different stakeholders- Collaborate with customers to develop and guide to create marketing campaigns focused on engagement and revenue goals - Be an expert on trends and best practices for digital marketing and analytics - Enlightening customers with insights gleaned from their own data and industry trends - Ensuring customers get maximum value from CleverTap by leveraging full platform functionality - Liaison between customers and all the internal teams - Representing to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert- Consulting and advising customer in the development and implementation of marketing strategies to improve customer lifecycle- Represent the company in CleverTap Confluence, provided product walkthrough to a larger audience

Mumbai Area, India

- Obtained regular campaign calendar from the clients and aligned internal team for execution accordingly- Accountable for the accuracy, timeliness, and consistency of campaigns executed on behalf of the client as per SLA- Data Analysis on Campaigns done and streamlining operations for next deployment- Improved inbox placement of email marketing campaigns to 90%+ by following warm-up plan- Boosted open rates and click rates at par with industry benchmarks by doing AB testing, segmentation, and triggered Campaigns

Mumbai Area, India

- Analyzed customer's email marketing activities & creatives and shared feedback and strategies to meet industry benchmarks- Regular cadence wherein discussed pending issues and requests to ensure higher customer engagement level-Managed operational Issues, Catered New Project requirements, Coordinated with different teams internally to ensure deliverables are met efficiently-Responsible for giving product training to clients before the contract closure, gave ~20 product demo every week to new prospects-Responsible for creating a cross-channel marketing roadmap for the clients which helped them to achieve the key objective

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Postgraduate Degree, Marketing Management

Bachelor Of Technology - Btech, Electronics And Communications

High School