Established a customer-centric focus to build customer loyalty and retention. Recruited, coached, and trained staff, monitored performance, and offered mentoring to junior team members. Achieved productivity improvements while enhancing quality control operations to reduce overhead. Generated daily operational and sales reports for corrective action or continuous improvement. Sourced and developed sales leads to increase the client base. Built and maintained loyal, long-term customer relationships through effective account management and rapport building.

Oversaw the smooth lifecycle management of 13 projects including planning, budgeting and resourceacquisition.Extensive proficiency in managing all phases of residential projects, encompassing the entire project lifecycle.Substantial experience in overseeing medium to large-scale luxury residential projects with project costsreaching up to £3 million.Implemented construction management software, specifically Buildertrend, to enhance and optimize projectmanagement processes.Implemented construction estimate software solutions, namely "Build Partner" and "Price a Job," to enhancethe precision of project cost estimation for improved accuracy and efficiency.Developed project goals and objectives, motivating, mentoring and delegating roles in order to consistentlymeet target.Drew up and submitted construction project budget estimates to predict cost of resources needed to completework within project scope.Closely monitored construction progress to ensure project advancement, holding regular update meetingswith key stakeholders.Screened, selected and assisted with training new employees as part of robust on-boarding process.Maintained safe work environment with zero accidents or lost work days.Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.Prepared cost and inventory reports and maintained accurate records using company work order reportingsystem.Completed projects on time and within allocated budget.Obtained notices of completion and compliance certifications from construction administration consultants.

Closely supervised and monitored site operations, ensuring staff stayed within safety guidelines.Conducted regular quality inspections on installations and construction, ensuring work was completed toquality and safety standards.Managed staff and contractor hiring for construction projects to achieve top performance and value forCore SkillsEducationmoney.Sourced and ordered appropriate materials required for construction, selecting based on client budget anddurability needed.Delivered safe and compliant designs by checking design documents with architects, surveyors andengineers.Dealt with unexpected issues occurring during construction projects calmly for swift resolution.Managed general contractors and reported project progress to project management for stakeholder updates.Handled purchase of building materials, selecting suppliers providing best value for money.

• Oversee product development from initial concepts through to completion with leadership across design, aligning design with product measurements, production, testing, quality assurance and inspections to final handover.• Liaison with suppliers in China to negotiate for new machines through strong relationship management skills and communication methods; focused on attaining best price while maintaining quality standards of machines.• Lead teams to ensure timely ticket completion while ensuring compliance to Health and Safety standards.

• Facilitated store operations by supervising staff and overseeing operational aspects such as cash management, inventory control, supplier relations, bank deposits, report writing, data entry and resolving customer conflicts.