Sachitha De Silva Email & Phone Number

London, On, Ca

Red Deer, Alberta, Canada

Calgary, Alberta, Canada

• Created an end-to-end strategy for the Uber Eats marketing campaign for Calgary, which involved setting up success parameters like cost per scan, cost per conversion, etc., and optimizing deployment based on location analysis and distribution data for maximum effectiveness.• In charge of schedule management, hiring, training, and ongoing performance reviews of Brand Ambassadors, across Calgary• Meticulous involvement in ensuring the campaign conversion ratios increased from 1% to 2.6% and average Brand Ambassador conversion rates went up from 0.8% to 2.4%.

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Assisted the professor in delivering lectures for undergraduate courses such as Fundamentals of Electrical Circuits and Machines and Engineering Design as well as fostering student engagement and comprehension.• Led laboratory sessions, demonstrating practical experiments and guiding students in hands-on activities, promoting a deeper understanding of electrical engineering principles and laboratory procedures.• Conducted weekly discussion sessions, providing clarification on complex concepts and assisting students with problem-solving techniques, resulting in improved academic performance and increased student satisfaction.• Mentored students individually and in group settings, offering academic guidance, addressing questions, and fostering a supportive learning environment.• Proactively participated in departmental meetings and professional development workshops, staying updated with current teaching methodologies and enhancing instructional skills.

• Responsible for fulfilling the requirements and customer service requests of over 43,500 consumer customers who are enjoying voice, internet and IPTV services from Sri Lanka Telecom PLC in Panadura suburb. (Served 19,000 Copper, 16,500 Fibre, and 8,000 4G LTE customers• Achieved the assigned sales targets with a considerable margin in last 3 years by providing leadership to a team of twenty-one staff members and four external channel dealers.Cumulative product target achievement in 2019 – 107%, 2020 – 121%, 2021 – 174%• An increase of 56% in monthly revenue from 2019-Jan (Rs. 48 million) to 2022-Jan (Rs. 75 million) achieved by increased customer retention ratios and increased sales target achievements through inspired customer service. • Contributed with a revenue of over Rs. 825 million (USD 4.2 Million) for year 2021.• Worked with the central project team and contractor teams and coordinated the design and implementation of Fiber network in the assigned area to deploy 45,000 Fiber ports successfully. • Co-ordinated with the local authorities such as municipal councils in the area, Road Development Authority, Water Supply and Drainage Board to get the required permits timely for smooth implementation of Fiber network. • Co-ordinated the migration of customer data, training of the staff to facilitate the smooth transfer from MINT CRM system to Siebal CRM system.

• Ensured service availability for over 125,000 Consumer, SME and Enterprise customers in Kalutara district.• Achieved service assurance and service fulfilment KPIs in operations as specified in annual business plan. • As the Manager, united and motivated a team of 196 employees consisted with OSP technical officers, OSP technicians to improve KPI achievements and win the award for Best Outside Plant Maintenance Centre in the country in Service Excellence Awards 2016. • Become the 02nd Runner Up – Best Quality Implementation Competition by designing and executing a campaign to implement and maintain best 5S and ISO practices within the office.• Guide the Planning Engineer to carry out the required network designing, Bill of Quantity preparation, Acceptance testing to carry out the FTTH deployments, road moves, relocations, and greenfield developments.• Co-ordinating with the central project team on behalf of user end for the Implementation of Oracle ERP system and migrating existing data in HR module, Inventory module and Work Force management System.

Outside Plant Maintenance Center - Hambantota

• Maintaining and troubleshooting voice, ADSL, IPTV, CDMA, LTE, FTTH and enterprises data services of Sri Lanka Telecom customers. Total of 40,000 services capacity was included.• Rehabilitate the copper and fiber network to enhance the service quality of consumer and enterprises customers.• Improve the system data accuracy to ensure smooth operation.• Achieve operational KPIs to satisfy the customers as well as increase organization revenue.• Improve subordinate capabilities and competencies to attain optimum results.• Implement 5S and ISO quality concepts to improve work efficiency.

Effectively managing and overseeing Electrical Installations in construction projects. Includes preparation of shop drawings aligned with design specifications and subsequent approval processes, assigning tasks to technicians and subcontractors, closely monitoring their progress to ensure timely completion of tasks aligning with civil work schedules, contribute significantly to progress reporting during site meetings with main contractors and collaborate with specialized subcontractors for MEP services coordination.Responsible for handling technical issues on-site, ensure material availability, focus on minimizing material wastage, material reconciliation, assisting Quantity Surveyors in submitting timely invoices and addressing quality-related matters raised by Quality Officers, ensuring adherence to project standards.

Master Of Engineering - Meng, Electrical And Computer Engineering

GPA: 3.91 / 4.00

Master Of Business Administration - Mba, Management Of Technology

GPA: 3.75 / 4.0, Merit Pass

Post Graduate Diploma, Electrical Installation

Bachelor Of Science In Engineering (Hons), Electrical And Information Engineering, Second Upper

Activities and Societies: University colors holder for Best Badminton Player in 2012 | University Badminton team captain in 2012

Gce. O/L And Gce A/L

Activities and Societies: Member of school Badminton Team | Scouting