Sachleen Kaur Email & Phone Number

Delhi, India

San Jose, California, United States

Noida, Uttar Pradesh, India

• Enhancing engagement experience by effectively managing internal and external stakeholders. Owned end to end commercial & contractual activities for customers with an ACV over $120MN.
• Improving organizational profitability through reduction in DSO and Revenue Leakages with continuous value add and collaboratively working with the GCSP.
• Ensure SLA's in connection to the contracted services are maintained and achieved and quality of the services delivered meeting client expectations.
• Forecast and track key account metrics; Revenue, Margins and Budgets for financial years and analyze results with Sales and Delivery Team.
• Build and Manage Account Documents (MSA, Rate Cards, Onboarding Process) Drafting / Renewing contractual SOW's, CR, Amendments and coordination with Legal to get the final sign-off.
• Review account financials and confirm performance of vertical in terms of budget vs actual revenue, DSO, UBR, UAR, Firm & Opportunities and Pipeline.

Gurugram, Haryana, India

• Collaborating with Sales, Shipping, Inventory and intersecting AR Teams to enhance the process and ensuring smooth workflow.
• Ensure issuing of invoices are accurate and in compliance with contracts - verifying, classifying, computing, posting and recording the transactions.
• Assisting Management with career development activities for the team member including their performance, feedback, training and resourcing.
• Clearly communicating team goals, deliverables and providing first level advice on procedures.
• Supervising the team with updating SOPs, setting up new customers in the system and processing proformas while monitoring status of AR aging to collect past due invoices.
• Engagement in the innovation and improvement of the processes.

Noida, Uttar Pradesh, India

• Working as an O2C Expert for 5th largest Food and Beverage Company in the world, perform root cause analysis and provide solutions to resolve issues causing deductions.
• Successfully transition multiple business from USA through Remote KT and systemised process in less than 2 month and Liaison with internal teams to ensure all workflows continue to be fit with best practices.
• Working closely with AM and Operations Lead to have successful delivery of projects with expected quarter on quarter growth.
• Partnered with customers to identify potential business opportunities. Developed and implemented projects which promoted automations, driving efficiency at business level.
• Responsible for commercial and contractual adherence, growth of account, improving overall account profitability and establishing a governance model. Managed complex accounts and achieved contractually agreed SLAs /.
• As a Trainer, prepared knowledge building model to produce quality consultants following a big merger by the client.

Postgraduation, International Business, First Division

Bachelor Of Commerce (Honours), Business/Commerce, General, First Division

Hsc And Ssc, Business/Commerce, General, First Division