Eric Sackett

Eric Sackett Email and Phone Number

Lead Audio Visual Technology Specialist III @ Middlebury Institute of International Studies at Monterey
Marina, CA, US
Eric Sackett's Location
Marina, California, United States, United States
Eric Sackett's Contact Details
About Eric Sackett

Senior Manager with over 24 years of experience working at companies like Cisco, Fenwick & West and Google. Extensive expertise in managing both business and technical requirements of audio / video technology, services and support in corporate environments. Focus on reliability, user experience, business process and data driven decision making. - Experience supporting executives and demanding clients.- Demonstrated ability to plan and prioritize tasks in a self-directed work environment.- Experience running audio visual support service teams and vendors.- Ability to clearly communicate and provide direction to contractors and vendors.- Strong customer service and problem-solving aptitude.- Strong Aptitude for developing and implementing business improvement process and tools that solve critical business challenges - Experience working with developers to create web / mobile applications that leverage system APIs to drive process and system automation. - Experience with Data Analytics, Metrics & Reporting- Experience working with Data Analysts to design and implement Descriptive and Prescriptive Analytics- Budget Management- Experience with AV products and VC systems such as Extron and Crestron.- Extensive experience with Cisco Codecs (DX, MX, SX, WebEx Room Series)- Experience with Cisco CUCM, TMS and Expressways.- Experience with Cisco WebEx, Blue Jeans, Google Meet and Zoom.- Experience designing, implementing and supporting a medium size enterprise video conferencing solution (50+ VC Rooms)- Experience managing support operations for a large enterprise video conference deployment (25,000+ VC Rooms) - Experience supporting large scale live events.- Project and Program Management- Video Production and Video Editing✉ sacketts@mac.com☎ 408.306.6159

Eric Sackett's Current Company Details
Middlebury Institute of International Studies at Monterey

Middlebury Institute Of International Studies At Monterey

View
Lead Audio Visual Technology Specialist III
Marina, CA, US
Eric Sackett Work Experience Details
  • Middlebury Institute Of International Studies At Monterey
    Lead Audio Visual Technology Specialist Iii
    Middlebury Institute Of International Studies At Monterey
    Marina, Ca, Us
    View
  • Stanford University
    Director Of Av Technologies
    Stanford University Dec 2021 - May 2024
    Stanford, Ca, Us
    The Audio-Video Technologies team is part of the Stanford University IT Infrastructure organization. This position has responsibility for leading a technical team providing technology innovation, architecture, engineering, client consulting-provisioning and operations support with a focus on IP-based audio and visual communication services.
    View
  • Astreya
    Sr. Service Delivery Manager - Av Operations, Amer
    Astreya Feb 2019 - Nov 2021
    San Jose, California, Us
    As the Senior Service Delivery Manager, I am responsible for day-to-day AV service operations in support of one of Astreya’s largest global customers (Google). I lead a national team of Service Delivery Managers (SDMs), AV technicians, and other supporting team members. In this role I must respond to customer issues in real-time while mentoring and developing staff to drive a consistent level of responsiveness and attention to customer stakeholders. I also partner with internal-Astreya leadership to shape and mature the AV offering and help drive overall growth into other target accounts.Major Accomplishments:- Overseeing Google’s AMER Region (North & South America) Video Conference fleet. 15,000+ Conference Rooms and AV Systems. - Stakeholder engagement and management to drive a high level customer satisfaction and trust. - Improving on existing process and tooling to assist staff meet daily service deliveries and meet or exceed SLA targets. - Integrate Google Analytics into our business process and decision making.- Significantly decreased user incidents and the total time to resolution on open tickets.
    View
  • Fenwick & West
    Manager, Audio / Video Technology & Services
    Fenwick & West Jun 2016 - Feb 2019
    Silicon Valley, Ca, Us
    Responsible for managing the "Audio / Video Technology and Services Team" under the IT Department of Fenwick & West, LLP- Support all Partners, Associates and Staff- Support firm clients (Cisco, Google, Facebook, etc.)- A/V Support Staff Scheduling and Management- Vendor Management- Audio / Video Infrastructure - Audio / Video Production & Editing- Professional Development / eLearning- Video content for Internal & External Marketing Major Accomplishments:- Implemented a hybrid Cisco CMR platform for all audio, video and web conferencing.- Managed technology upgrades in conference rooms- Overseeing deployment of VC systems in remote offices
    View
  • Fenwick & West
    Lead Audio / Video Specialist
    Fenwick & West Feb 2015 - Jun 2016
    Silicon Valley, Ca, Us
    Responsible for managing day-to-day meeting support, audio / video infrastructure and projects. - Client Engagement - Staff Scheduling and Management- Vendor Management- Cisco Telepresence - WebEx & Go-To-Meeting - Video Capture & Editing- Creative Video ProductionMajor Accomplishments:- Worked with IT Management to buy & implement Telepresence infrastructure.- Implemented improved Post Production Workflow and Tools- Solved issues with customer satisfaction and consistency in AV services delivery by implementing improved processes and use of technology- Coordinated closely with Front Desk and Facilities Management to close process gaps in execution of cross department interdependencies
    View
  • Cisco Systems
    Program Manager
    Cisco Systems 2000 - 2014
    San Jose, Ca, Us
    Internship from late 2000 to April 2002. Worked through the Dot-Com bust and hired through a silver bullet requisition to lead the Engineering Training department’s Events and Media Services team. This included the management of all vendor resources, developmentof business process and driving business development efforts. Quickly promoted to a Program Manager to oversee the operation.Major Accomplishments:- Built the program from the ground up, from $0 to over $1 Million in annual revenue.- Built the team from 3 to over 20 team members- Built the operation from mobile video production operation to fixed event facilities.- Responsible for the design, build out and operation of multiple event and studio facilities within the Cisco San Jose campus. - All facilities included fully integrated audio / video infrastructure for the live streaming and recording of events.- Participated in the buildout of post production capabilities & workflow. Oversaw the implementation of Final Cut Pro workstations, networked via fibre channel to a core Apple XSAN for ingest and Episode Engine cluster for video processing. - Worked cross-functionally with the web-development team to design and build web-applications that mapped to the team's end-to-end business process.- 1000+ hours of live event support and 700+ virtual training deliveries published annually- Responsible for the integration of remote learning technologies for the Learning & Development organization at Cisco. Primarily WebEx after it was acquired in 2007.- Responsible for the integration of Video Conferencing technology for the Learning & Development team at Cisco. - Responsible for developing processes for supporting virtual/remote training and events. - Managed Event Coordinators, and acted as an event coordinator for large scale events when required.Performance: Consistently rated in the top 10-25% of the company
    View

Eric Sackett Skills

Video Production Video Editing Streaming Media Program Management Final Cut Pro Cisco Technologies Photography Process Improvement Cross Functional Team Leadership Multimedia Video Project Management Telepresence Digital Video Webex Hd Video Web Video Managed Services Broadcast Engineering Tandberg Photoshop Digital Photography Cisco Systems Products Apple Xsan Apple Aperture

Eric Sackett Education Details

  • Cogswell Polytechnical College
    Cogswell Polytechnical College
    Digital Film

Frequently Asked Questions about Eric Sackett

What company does Eric Sackett work for?

Eric Sackett works for Middlebury Institute Of International Studies At Monterey

What is Eric Sackett's role at the current company?

Eric Sackett's current role is Lead Audio Visual Technology Specialist III.

What is Eric Sackett's email address?

Eric Sackett's email address is sa****@****mac.com

What is Eric Sackett's direct phone number?

Eric Sackett's direct phone number is +140852*****

What schools did Eric Sackett attend?

Eric Sackett attended Cogswell Polytechnical College.

What are some of Eric Sackett's interests?

Eric Sackett has interest in Photoshop, Creative Video Production, Video Editing, Education, Live Video Production, Camera Technology, Photography, Apple Computers, Aperture, Arts And Culture.

What skills is Eric Sackett known for?

Eric Sackett has skills like Video Production, Video Editing, Streaming Media, Program Management, Final Cut Pro, Cisco Technologies, Photography, Process Improvement, Cross Functional Team Leadership, Multimedia, Video, Project Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.