Stephen Cotton Email & Phone Number

United States

United States

Successfully spearheading initiatives to enhance the cybersecurity posture across the organization. Revamping security reporting processes, reducing task time from 6 hours to 10 minutes while enabling real-time dashboards for security insights. Overseeing the continued development of the company’s phish testing simulation campaigns and continuous training.

United States

Operated as the sole HRIS Analyst in a hybrid role for the Safety and Human Resources department, responsible for building, automating and maintaining reports and collecting, organizing, analyzing and disseminating significant amounts of data for the HR Manager, VP of HR & Safety and the CEO. Act as the SME on software being used, communicating expert.

Pataskala, OH

Lead a team of 75 Service Desk agents responsible for delivery of telephone, email, and chat-based service for hundreds of customers (retail associates and store managers) daily. Act as a point of escalation, offering expert advice and support for handling IT-related issues. Assess, document, and improve Service Desk policies, processes, call statistics.

Training in multiple hospitals’ patient information systems, such as EPIC, Ontario FACS systems and other Citrix-based applications – used to assist in patient billing and follow-up with insurance claims.Extensively communicate with insurance personnel and patients to assist with claims payment and/or processing and bill payment options.Manages customer.

Computer Science & Astronomy, Astronomy And Astrophysics/Computer Science

Diploma

Education record