Reforestation of the Amazon Rainforest and preservation of Native Indigenous Culture

Healing the world with sacred medicines

* Communicating daily with customers and suppliers throughout the world and building strongrelationships* Responsible for daily quotes arising from different channels (Phone, Fax, Emails)* Effectively sourcing and selling Rotables, Aftermarket Parts and Chemicals* Served different industries such as Aviation, Aerospace, Industrial, Marine and Automotive.* Experience with different fleets such as Airbus, ATR, Embraer, Boeing, Twin Otter, Bombardieramong others.* Extensive experience with OEM parts and components from Honeywell, Boeing, Pratt & Whitney,Rockwell Collins, Thales Avionics, Goodrich, GE, Zodiac Aerospace and others.* Travel to other countries and cities to meet customers to strengthen relationships and finding newopportunities to better develop the accounts.* Assist to all major aviation events to find new customers and building a better relationship withexisting accounts.* Penetrate existing accounts while building and maintaining positive client relationships.* Developing new accounts from Cold Calling and Event Meeting* Reviving dormant accounts, by contacting them, updating new records/buyers regaining customerbusiness and building long lasting relationship.* Constantly prospecting for new customers in Europe, the Caribbean, South, Central and NorthAmerica* Run, analyze and study reports to find trends to better assist the customer and generating morebusiness.* Closing of sale transactions with strong emphasis in maximizing gross profits and following up toensure ongoing customer satisfaction.* Manage time effectively, meet personal goals and work effectively with other members of the team.

*Helped the company to locate and propose potential business deals by contacting potential partners; discovering and exploring opportunities.*Identify trendsetter ideas by researching industry and related events, publications and announcements; tracking individual contributors and their accomplishments.*Screening of potential business deals by analyzing market strategies, deal requirements, potential, evaluating options and resolving internal priorities.*Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.*Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.*Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.*Protect organization's value by keeping information confidential.*Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* My duties consisted in enrolling Medicare eligible people into Different Plans like Advantages,Supplements, Prescription Drug Plans and up selling maintaining the highest quality standards* Scheduled face to face appointments and seminars for the purpose of enrolling customers.* Helped with training of new employees and assisted the Managers with Sales, Retention and Q.A.* Sold Limited Medical Plans, Major Medical Plans, Short Term and Life Insurance Policies* My Production was always above average by meeting or exceeding the required quota for each week I was a Top Writer for Many weeks and excelled in quality assurance and monitoring sessions

-Started in the Quality Assurance department verifying/critiquing sales-Moved into Sales. I was a top producer on several bilingual programs while maintaining high quality levels-Helped and trained representatives on several programs that I excelled in -Promoted to Customer Service Supervisor:-Ensured customer’s needs/problems were solved promptly and effectively-Expedited and facilitated the escalations of Customer Service issues-Developed sales techniques of each Customer Service Representative to drive revenue growth-I was promoted to Supervisor; was in charge of a group of 70 sales representatives-Performed quality checks, developed and review performance reports-Implemented measures to improve performance levels-Coached sales representatives on a weekly basis -Responsible for ongoing monitoring of lists and production on a daily basis ensuring that the system was utilized to the best of its ability in order to keep representatives connected and drop ratios within guidelines-I was involved with new clients’ startup programs, which entailed traveling to various cities to implement training programs and interact with current staff-Developed sales systems, scripts and rebuttals to maximize sales ensuring production and retention levels were always above Programs’ expectations-Ensured strict adherence to company policies and procedural guidelines-Throughout my long career at Teleperformance I was recognized for developing personel helping them grow within the company-I was Promoted Sales Manager. I was in charge of a group of 6 facility supervisors and all their reps. -Directed Call Center Operations as a liaison between clients, supervisors and Call Center employees-Evaluated management performance and coached them on improvement opportunities with effective feedback, training, professional development and corrective action plans-Monitored interaction between staff to ensure quality assurance standards-Reviewed call center statistics and trends