Responsibilities• Directly oversea the VA regional operations, i.e. Potomac Supply LLC, Kinsale, VA and Pine Products LLC, Martinsville, VA (stationed), while supporting the rest of the regions in the USA, and British Columbia, Canada.• Identify inefficiencies and promote solutions that align with the business expectations of the company.• Nurture proactive and reactive operational excellence through setting standards and meeting objectives.• Encourage adoption of new technologies, transform systems to security standards and requirements of the company.• Support and encourage end-users and team members to accomplish requirements.• Formalize policies, procedure, processes and enforcement.• Other IT related works as assigned and/or initiatives introduced.Key Accomplishments• Leveraged the existing Microsoft 365 platform to its fullest potential by enhancing the security posture for the environment/user, transitioning on-prem data to SharePoint, use of OneDrive to backup user data, introducing collaboration with MS Teams, bringing governance/controls with seamless integration to on-premises along with Intune and Defender’s products suit.• Accomplished to decommission redundant Windows domain and transition services, enterprise applications, data, devices and users to a single consolidated Active Directory Forest.• Executed network & host-based web filtering across regions delegated access and discovering applications used across the entire infrastructure and sanctioning usage.• Network segregation and transform to a managed environment, while introducing monitoring and security.• Encourage and adopted Single Sign-on (SSO), Zero Trust and other related security measure for protecting of Identity.

Responsibilities• Identifying needs by requirement gathering and provide technology recommendations to meet those needs• Evaluating best fit solutions to resolve business issues based on functionality, cost, and time to implement• Present business proposals by evaluating existing technology, infrastructure and undertake such approved proposals for implementation• Identifying and evaluating inefficiencies and recommending optimum business practices, system functionality and performance• Take responsibility of technology projects and ensure stakeholder involvement, scheduling, budgeting, sourcing, and monitoring of the project by ensuring project management methodologies and techniques• Conducting user acceptance tests, training sessions, and evaluating the end-product as per the actual expectations• Identifying, analyzing, and exploring technology related security protocols and report and recommend for secure IT environment• Initiate change request for major IT infrastructure and system modifications and ensure standards are adhered• Enhancing IT security through GDPR, ISO 27001 and 27701 compliances• Monitoring technology operation and setting priorities in daily operations and make sure the required SLA are met• Managing team activities through daily meeting and one on ones

Responsibilities• Managing IT infrastructure, IT services, telecommunication services at Head Office and 100 plus remote sites within Oman and overseas operations in Dubai and Abu Dhabi• IT equipment or services or solution procurement, recycle, evaluations, enhancements, recommendations, implementations and standardization across the organization with required resource monitoring• Managing projects, operational activities and system issues through the IT team, coaching and mentoring members and assisting in their succession plan, evaluating performance and giving constructive feedback• Liaise with internal and external stakeholders understanding requirement, expectations, support and provide or implementing the right solution or services with timeline and priorities• Manage the IT security and data redundancies as per ISMS• Managing IT services within the tolerable service levels and monitoring security controls• Establish training programs and workshops for staff, recruitment, performance evaluations and lead the technology division• Designing, enforcing and monitoring of IT governance policies and procedure as per business requirements• Setting strategic roadmap, resource planning, budget management, workload management, progress reporting and present to management

• Maintain, monitor, troubleshoot, implement and solve IT infrastructure, IT services and systems at Head Office and 30 remote sites• IT equipment or services or solution procurement, recycle, evaluations, enhancements, recommendations, implementation and standardization across the organization with requirement resource monitoring• Maintain, monitor, security services and solution for entire IT environments by reviewing and optimizing resource utilization, allocation by taking required proactive maintenance activities• Coordinate and support with internal and external stakeholders to support and to provide the right solution or services following change management requirements and system usage• Perform routine check-ups and adhere to maintenance requirements, design and deliver solutions• Managing IT services to maintain a good level to end users, IT policies and procedures• Identifying best fit capabilities of IT staff and thereby creating job descriptions and recruiting resources, further identifying training needs based on required capabilities and actuals• Performing BCP related activities and monitoring, which include redundancy test and vulnerability assessment• Monthly and weekly management reports, documentation and presentations

Responsibilities• Compile technical documents and approval papers (Concept and Product Proposals) to influence the development and deployment of new products and services• Function as the project leader/driver on projects to ensure timeline & deliverable• Source for new technological solutions from Vodafone & other vendors and implement• Device sourcing for HSPA, Wi-Fi, CDMA from Vodafone and other markets vendors and providing a strategic device roadmap aligning with network changes• Introducing Ultra Low Cost handsets from Vodafone and other sources• Timely role out of new models of Blackberry and new services and managing Blackberry Technical Team• Complete owner of SIM card management portfolio• Internet Domain management for Dialog Telekom• Product Manager for Vodafone handling handsets, data cards & Blackberry operations• Managing a team of 3 directly reporting and a team of 3 cross functionallyMain Assignments• Accomplished in rolling out low cost SIM cards by using cost saving strategy• Introducing Ultra Low Cost handsets partnering with Vodafone and making a foot print in mobile handset market• Introducing handset based mobile broadband• Introduction of low cost HSPA mobile broadband on data cards• BES server migration for cooperate network• Co-partnership with MSN, Facebook, Myspace, Flickr for Blackberry Device application integration• SMS, MMS & WAP integration with Facebook mobile

Responsibilities• Compile technical documents and approval papers (Concept and Product Proposals) to influence the development and deployment of new products and services• Function as the project leader/driver on projects to ensure timeline & deliverable• Investigate promising technologies, Assist with the selection process of appropriate technologies and provide technology insight that provides competitive benefits for the organization.• Influence the results of research within R&D, throughout relevant business units and externally through reports, presentations and demonstrations• Internet Domain management for Dialog TelekomMain Assignments• SIM Card customization, testing & roll out based on Market requirement• SIM based pre-paid top-up application and rollout• Launching eZ Pay, a SIM based application for money transaction• Blackberry Technical Team leader implementing new solution for Blackberry subscribers• Implementation and management of SIM OTA solution and it’s product portfolio• Implemented Phone Backup solution as a mobile device data safe method• Implemented SIM Phonebook backup solution for SIM data safe method• Provided assistance and contributed in developing SIM based application for Location Based Services• Conceptualizing Internet Media Streaming Solution for low bandwidth usage• Implementation and management of Mobile Internet (WAP) portal and its products

Responsibilities• Providing 3rd Level Technical Support and 24X7 on call Technical assistance• Firewall Management and security threat analysis on the network & mail servers• Liaise with internal/external stakeholders on implementing new consumer products/services and enhancements to the existing products and services• Support user acceptance test to ensure product quality of deployed solutions• Network & System Administrator for Server Farm and Value Added Services• Blackberry Technical Team leader• Internet Domain management for Dialog Telekom• Assisting in implementing Celltick solution from Server side to SIM based applicationMain Assignments• Network architecture re-design for Value Added Services with network & data migration• Firewall migration to Checkpoint• Provide remote management solution for external & internal support teams• Blackberry implementation & internetworking with RIM• SIM card customization & roll out as per the market requirement• Blackberry training for internal support staff• Partnering with Vodafone for launching data cards & devices• Migrating Blackberry users from RIM fast 100 to Vodafone• Blackberry devices testing & BES and BIS solution testing & upgrading

Responsibilities• Provide 1st and 2nd Level support for cooperate & external customers for Dialog Internet Services• New services deployment & service level maintenance with periodic testing• Security Threat analysis & counter preventive action• 24X7 on call for Technical assistance• Network & System Administration• Taking periodic backupsMain Assignments• Design & deployment of Dialog Internet Café & a billing solution for the said service• Design & deploy Dialog Internet Roaming Account• Design & deploy Radius using radiator for Dialog Internet Services• Design & internetworking with IPLC & other Internet providers• Deployment of network & service monitoring tool• Firewall & DNS server Administration• Providing point to point connectivity using lease line circuits• Internet Satellite DVB & Router configuration• Assisted & contributed towards e-Learning system for Dialog• Provided filtered Internet Proxy Solution• Provided authenticated Internet Proxy Solution integrating with Windows to Examination department Sri Lanka• Team member for Blood donations solution provided by Dialog which won the GSM award

Responsibilities• Provide 1st Level Technical support for cooperate & external customers for Dialog Internet Services• Keeping all ISP services in operation according to service levels with periodic testing• Network & System Administration• Provide Technical assistance for on-going system and network changes & implementations• 24X7 on call for Technical assistance• Taking periodic backupsMain Assignments• Assisting in network & system configuration changes and new service/solution implementation for Dialog Internet Services• Assisting customers with technical queries and support off-site & on-site• Providing point to point connectivity using lease line circuits• Firewall & DNS server Administration• Assisting in Dialog Internet Pre-paid implementation