Sada Shivan Email & Phone Number

Karnataka, India

Client Interactions to gather business requirement and providing those updates to team. Document the requirement using solution workbook. Preparing process mapping as per business requirements. Conducting UAT’s and creating user stories. Conducting SOX audit on quarterly basis and sharing the results for improvements. Regular connection with business units to find process improvements to maximize the customer service. Adhering to TATs involves efficiently managing the time it takes to collect, process, and analyze data.Accountable for data accuracy and responsible for maintaining the SLA for customer deliverables.Ensuring service levels are met for production, quality and TAT (Turnaround Time) as defined for the process.Active participation in meetings to analyze team progress, client feedback and plans to improve customer satisfaction.Completely taking the ownership for the entire assigned task and be the go-to person for internal stake holders on all customer deliverables / Issues.

Project Handled: Private Patient Plan International (Health Medical Insurance)RESPONSIBILITIES:· Working for our parent product of all international medical insurance.· Processing the data, analyzing the data of different countries and their currencies and doing the banking transactions according to international standards.· Processing Invoices for different countries and paying them according to their requested /Available currencies.· Training the new joiners in the team.· Quality checks are done for the team and applying the six-sigma concept.· Responsible for working for specific sensitive groups.· Doing the allotments for TAT Folder.· Participating in ISO and Risk Audit.· Extracting the data of any financial discrepancies.· Preparing the Checklist for the process to minimize the errors.· Accuracy has been worked for the achievement of six sigma and giving the quality as per the six-sigma method.ADDITIONAL RESPONSIBILITIES:· Ensuring service levels are met for production, quality and TAT (Turnaround Time) as defined for the process.· Training the junior associated editing their actions and constantly monitoring the quality tracker.· Active participation in meetings to analyze team processes, client feedback and plan effective strategies.· Prepared the process document by own for the existing process and helped for the other batches in preparing the process document.· Helped the team mates to get accreditation in their process.

Pre-Degree (+2) Arts Group

Computer Programming, Specific Applications

Master'S Degree