Professional Services (Consulting, Implementation and Migration).Reviews specifications with clients on our flagship time tracking, project management products like Bill Quick and Core. Creating customized reports using Crystal reports and SSRS. Debugging the issues within the application at backend using SQL.

• Customer Relationship Management (CRM) Created leads in CRM tool for the sales team.• Used CRM tool as the lead management system.• Developed and maintained reports for company analytics.• Performed analysis and presented results using SQL, MS Access, and Excel.• Database administration including performance monitoring, access management and storage management• Provided the Marketing and the sales team with the data they required in reaching out to the customer. • Generated various Key Performance Indicator (KPI's) based on the data stored on the Customer database which was the backend of the CRM software.• Analyzing sales opportunity drivers for sales channels, relative to expected performance and providing recommendations to sales management• I direct and coordinate company sales and marketing functions as well as oversee the company's marketing function to identify and develop new customers for products and services.• Research and strategy developments and the planning to carry them out to identify marketing opportunities.• Utilize our CRM system, HubSpot and other tools to ensure activities are properly documented and adequate information regarding the prospect and the opportunity are communicated• Responsible for lead generation and client management activities• Responsible for aligning all sales, marketing, and customer services activities within this marketplace• Exploring ways of improving existing products and services and increasing profitability.• Gather the Sales and Marketing information into Sales playbooks to be used by inside Sales Reps and Sales development• Profile data to measure quality and integrity, provide solutions to improve quality • Identified and capitalize upon market needs via ongoing customer/market research and demographic profiling• Identify target prospect and customer lists with help of Marketing Services• Reports Coordinator