Recruiting and HR services Contract management Competitor’s analysis Setting pricing strategies as per client preferences. Close liaison with our services team for providing quality services to the UAE based clients.  Train & manage the remote sales and client compliance team based in UAE and around the world co ordinating with (the CEO’s/ Directors/ HR management for their HR needs)  Become the key contact for strategic POC’s of HRWI’s clients.Handling Customers queries  Answer customer queries which lead to close sales, enhance relationships and have progress on processes.  Using creative ideas for clients’ satisfaction Others as needed within the prescribed role Key account management – corporate clients in HR services Advising services team for services customizations as per clients’ needs via email, WhatsApp and skype chat/ calls and meetings. Work remotely for UAE and its states/ cities mainly for Dubai.  Gain understanding of HRWI services offered. Preparing quality pitches to clients.

Maintains Coordination with customers, managers, and employees by developing new services and methods, setting priorities and resolving challenges. • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement • Handling general office duties such as ordering supplies, maintaining records management database systems and management of suppliers • Management of Government Relations activities for employees, customers and suppliers including to visa processing, license renewals, medical insurance management, event licensing, etc. • Managing appointments, coordinating and managing mobility/travel requirements of employees including large groups during conferences and exhibitions • Designs and implements office policies by establishing standards and procedures, measuring results against standards and making necessary adjustments • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records

Handling Returns for CS Departmentby using softwares like NET SUITE, MAGENTO, WIMO ,FRESH DESK .Act as the direct and main point of contact with consumers, clients, carriers, and internal operations.Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups.Process new requests, quotations, bookings, invoices, etc.Schedule outbound and inbound shipments and update input and complete freight/logistics documentation.Provide updates to customers regarding shipments, orders, etc. via e-mail or verbal call.Assist with the communications with carriers when issues arise.Handle and resolve queries and escalations raised by the customers, clients, and internal operations.Provide recommendations and alternate solutions to assist and meet customer requirements.Compile and submit accurate, regular and timely reports as requested.Keep communication flowing with the customers to ensure highest customer service.

• Maintained office services by organizing office operations and procedures.• Supervised payroll function, reviewed and approved payroll. • Reviewed and approved purchase requisitions, purchase orders and task completions. • Team management, resource allocation and task/responsibilities assignments. • Organized major company events and participations.• Provided support to maintenance department for necessary repairs and organizational health & safety regulations. • Policies and procedure reviews for potential improvements and ensuring are implemented and adhered to. • Managed contracts and price negotiations with vendors, service providers (cleaning, security and recruitment agencies) and leases (premises & vehicles).• Supported in the onboarding process for new hires, employees upskilling and retentions. • Supported departments for any urgent requisition requests, conflict resolutions with suppliers and shipping partners. • Supervised implemented new IT solutions and upgrades which enhanced productivity and reduced manual data entry, resulting in a 40% increase in efficiency.• Transition to a paperless office environment, reducing printing and storage costs.• Developed and delivered training programs for new employees, reducing the onboarding period by 30% and improved overall team performance.• Mentored team and creating/facilitating professional development and growth resulted in improved retention and job satisfaction.

• Supervised and approved monthly payroll (salary, bonus & deductions for non-management staff, part-timers and contract based). • Payroll reporting on employee and department level with budget vs actual analysis and commentary for management. • Reviewed monthly and ad hoc reports to management. • Detailed budgeting & forecasting for salary, increments and bonuses payments.• FMC (Family medical care) and FMA (Family medical allowance) payment to non-management Staff.• Supervising and approving advances against salary (house rent allowances, advances against confirmed bonuses, loans against salary, against FMC (Family medical care), F.M.A(Family medical allowance, hajj advance payments) and supervising correct deductions are made monthly.• Assisting employees in advance salary deduction plans as per approved organizational policy. • Managed loan applications for credit society and Provident fund to head office and then delivery of loans to staff and management• Prepared cash and bank journal vouchers for salary processing.• Prepared credit notes for sending to head office for credit society, provident fund, car and computer loan for staff and management.• Managed employees tax return forms and submission to the Tax department.

• Managed agendas, travel plans and appointments of management.• Managed emails, letters, packages, phone calls and other forms of correspondence.• Supported bookkeeping and budgeting procedures.• Coordinated compliance activities to ensure organizational policies and procedures are adhered to.• Created and updated databases and records of personnel, financial and non-financial data. • Managed office supplies and equipment requirement flow to ensure smooth business operations. • Monthly and ad hoc reporting. • Provided support to staff and team on queries.

• In charge of secretarial duties at the school office. • Key responsibilities include answering phones, filing records, and greeting guests. Parents, school children, trustees, teachers, and others send them emails, which they respond to.• Keep track of Students’ attendance, respond to requests from Students and teachers, and communicate to the school official. • react to all written communications, assist school administrators, maintain students documents, • Welcome and assist school guests,• Coordinated all administrative processes, • Managed budget laws and events, resolve conflicts and other issues that occur,• Handle logistics, and serve as a point of relation for everybody in the school. • Responsible for ensuring the smooth operation of the organization as well as the management of facilities and personnel.