Freelance consulting firm leveraging previous experience in the luxury Retail industry to provide and deliver Training and Developing programmes both internally and externally development strategies, as well as advise on organisational structure to B2B and B2C businesses.- Establishing marketing mix, and promotional strategies for SME's to based on requirements- Procurement of professional staff, and service suppliers for client businesses- Inception, organisation and execution of promotional events for clients- Training and development of staff to enable businesses to achieve sales and risk objectives

-Responsible for enhancing and improving both financial targets and customer service experiences through implementation of best sales/customer service techniques (achieving a 30% sale increase in the first quarter)- Regular collaborations with Area/senior managers sharing best resourcing and people management practices to achieve and maximise business profitability - Responsible for communicating business based KPI’s to financial partners to enable strategic decision making - Ensuring to chose the right candidates through effective channels of recruitment and selection procedures to suit the needs and business requirements- Leading customer facing teams by example and working actively on the shop floor ensuring best practices being carried out to maximise sales and customer service expectations

Provision of tactical staffing solutions to World Duty Free by leveraging industry insight and effective relationship building with prominent clients such as, Chanel, P&G, Dior, Coty, Loreal, Pernod Ricard, Jameson,luxottica - Leading a high performing customer facing team of up to 50 members per shift exceeding daily financial targets (counter covers/ promotional activities) with provision of world class customer service experience- Creative analysis of WDFG flight/destination/events and previous year financial data to enable effective decision making in utilising resources to the best of the ability - Establishment, enforcement and tracking of bespoke KPI's based on client/brand requirements- Guiding and supporting the department heads in leading a successful team in line with brand objectives- Developing ‘service champion’ and ‘specialist’ to motivate and encourage a healthy competition amongst the team- Regular communication and reporting with brand merchandisers, providing call outs, weekly financial figures as well as feedback maintaining strong and effective relationship with different areas of the business

Responsible for design, and implementation of brand strategies to deliver on externally influenced sales volume and value targets.- Inception, organisation and execution of promotional events and front of store activities to drive sales and footfall- Identification of previously unexplored opportunities for collaborations with clients/ brands and partners through presenting and providing the desired resourcing portfolio -Compiling sales and financial reports and carrying out commercial floor walks with senior management and brand representatives ensuring analysis of any possible gaps and developing better strategies -Ensuring that each customer complain is dealt with effectively and put in place possible actions to avoid occurrence.- Arranging and identifying training and development materials for the teams - Effectively carrying out probationary procedures, monthly/ annually reviews as well as career development programmes

Developing bespoke questionnaires and data acquisition campaigns for major clients such as Barclays and Orangeto enable strategic decision making.- Facilitation of requirement gathering workshops to enable development of bespoke questionnaires- Working closely with design team to build effective questionnaires- Oversight of data collection activities through effective management of teams- Compilation, analysis and presentation of key statistical and financial information to stakeholders

Oversight of a Dubai-based project to ensure the desired results were achieved, via most efficient resources withinthe time frame given and the allocated budget.- Monitoring sub-contractors to ensure guidelines are maintained- Hiring and training the right candidates for the business