Sadaf Memon Email & Phone Number

Pune, Mh, In

Hyderabad, Telangana, India

Pune, Maharashtra, India

- Responsible for primary user and customer support- Respond to client queries via channels as phone calls and emails - Familiarize with each client and their respective applications and processes- Adhere to normal operating procedures by attending to all tickets accurately using the specified tracking software- Ensure that the scorecard is maintained in accordance with the SoW in terms of TAT, SLA and hits- Follow-up and update customer status and information- Advisory and optimum technical assistance for Microsoft Enterprise and Partner clients- Preparing and implementing a range of troubleshooting workflows, scoping guidelines, email to ensure smooth, effective and time-saving operations- Reporting product bug incidents with Microsoft product and developer groups

Pune, Maharashtra, India

- Worked as sales executive for Three UK, a telecom company and network provider for retentions process- Hands on with PeopleSoft (CRM) to assist customer with their contract details- Responsible for negotiating customer options and retaining current subscribers from disconnecting their services by providing competitive and tailored deals- Investigation problems, tracking reasons for disconnect and taking ownership of customers concerns- Confidently educating customers on competitive pricing and assisting the customer in comparing and contrasting competitive services- Exercise sound judgement in issuing credits and making exception to customer policies to maintain high levels of customer satisfaction and retention- Skillfully diffuse irate customers on inbound disconnect/downgrade calls through positive customer relationship building, strong listening skills and probing techniques

Pune, Maharashtra, India

- Worked as customer service representative for DPD, UK logistics- Hands on experience with Salesforce- Responsible to cater inbound calls and provide details to the customers regarding their delivery- Assist customer is rescheduling their deliveries- Resolving customer queries via calls and chat consistently achieving the targets and meeting the KPI's

Pune, Maharashtra, India

- Worked as sales executive for Cheapoair.com, airline ticketing majorly catering the US- Responsible for taking inbound calls for airline and car rental reservations- Hands on with Centralised Reservation System (CRS) like Amadeus and Sabre and GDS to provide exclusive prices to the customers - Assisted with surpassing sales quota by efficient and effective up-selling techniques

India

- Dealt with being the file owner and taking responsibility to keep the customers updated about their claim.- Responsible to take inbound calls from customers looking for any kind of settlements in their claim and making outbound calls for any recoveries pending on their claim.- Handled the claims assigned to me on a daily basis and supervised new recruits. Helped them in their daily tasks and researched about the technicalities of management

Bachelor Of Commerce - Bcom, Business/Commerce, General

Education record

Education record