• Driving a successful adoption and onboarding of Microsoft 365 at key organizations to help customers realize their business value of their Microsoft investments• Partnering with customer-facing account teams and executives at Microsoft to develop strategic and technical plans that help customers achieve their business objectives • Created value to customers by developing and delivering change management strategies for Enterprise Accounts which included defined scope, a multimillion dollar budget, overall strategy, workplan, team organization chart, resource plan, and process transformation • Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train and align their people and partners to deliver on their cloud transformation • Designed, developed, and delivered blended learning programs and deployed new technology for 15,000+ end users leveraging cost-effective methods

Driving sales and deployment of complete solutions to Enterprise, SMB and EDU verticalsResponsible for articulating 1:1 strategy to stakeholders within EDU and SMB accountsDelivering a positive customer experience during deployment, providing developmental training and technical support to our customersCultivated relationships with external business partners by providing training and events of the Microsoft technologyRecognized for ability to quickly establish rapport with clients and maintain relationships

• Responsible for cultivating, developing, and nurturing partnerships with non-profits, government sectors, and small businesses. • Utilize community partnerships to plan and execute events focused on supporting the digital transformation of EDU, businesses, non-profits, and individuals. • Increased Monthly Active Users of Microsoft Technology in the local EDU space by over 600%• Certified Microsoft Innovative Master Trainer, trained on average 1000 educators annually• Submit expense reports related to events, meetings, and team morale initiatives. • Produce events and organize meetings (venue, food orders, setup, time flow management). • Organize volunteer opportunities for 30+ team members to support local non-profit partners, as well as uphold our company values. Consistently reached 100% team participation. • Drive brand awareness through strategically crafted community relationships. • Evangelize the cross-platform Microsoft ecosystem through events and learning engagements. • Plan and facilitate large-scale trainings & demos on Microsoft devices, services, and programs. • Ensure the local community is immersed and well versed in the technology available. • Spoke in many Women in Tech, Women in Tech, Newcomer Women events as a panelist

Increased sales activity by building, developing and maintaining client relationships.Generated a 20% YoY increase in Commercial RevenueOversaw commercial account sales ranging from $10,000 - $1,000,000Forecasted weekly and monthly salesTracked team activity and managed a multi-million dollar sales budgetLed and trained a team of 30 people

• Create and maintain an online presence for the stores by spearheading and contributing to social media opportunities• Organized store participation in (or sponsorship of) community events• Collaborate with the corporate Marketing Team to develop assets that support local community engagement initiatives• Collaborate with the corporate PR Team to create, post and respond to online content with local relevance• Prioritize, plan, execute, and fulfill all community engagement events • Track participation, event sales and overall efficacy of community outreach initiatives• Engage, educate, excite, and empower potential and existing customers alike with the same level of passion and commitment

Maintain a high level of product knowledge in all Microsoft products, devices, and service offeringsPresented total solution offerings and sales support based upon each customer’s unique needs, both before and after the saleChosen by the store leadership team to execute many off-site business networking events Helped increase the stores pipeline by building and maintaining corporate relationships with large companies Planned, coordinated and executed many events which resulted in 300+ attendees and over $7000 in community sales