Client Demands • Interact and collaborate with business stakeholders and subject matter experts in order to meet the Client requirements and logics for required enhancements to the Allocation system related to Investor Statements.• Involved in prioritizing and decision making of client sensitive requirements.• Identify solutions to issues and communicate the same to IT via JIRA.• Prepare comprehensive testing plans that covers all issues resolved by IT.• Testing, validating and documenting various steps for verification.• Provide trainings to new Employees in the team.Statements Support • Provide quick resolutions to accounting team for issues encountered in Allocation Systems• Analysis of issues to identify root cause and propose a solution.• Creation and Maintenance of various documents such as FAQs, Feature documents, etc • Worked with IT and contributed in creating and designing in-house User Interface (UI) for Investor Statements. MSPA3• Migration Procedures of Clients to New In-house System.• Reconciliation of historical conversions and parallel processing between legacy and new accounting platforms.• Testing of the new platform through comparison with the legacy platform.• Liaise with client coverage and technology teams globally.• Set up accounts using Portfolio Administrative Tool.• Reconciling and identifying the cause of exceptions or breaks.• Coordinating and interacting with teams across locations.• Assisting users of the new system by solving their queries and issues raised

- Part of a target driven sales environment in the banking industry with complete dedication to customer.- As a Credit Card Executive at Citibank, I was involved in handling day to day operations and Customer Service in way of telephonic conversations and providing solutions as per specific customer needs.- Also possess sales experience by pitching potential loans that the customers were eligible for after comprehending their financial situation.