- Assist clients with specific settlement needs to resources relating to economic, social, cultural, educational, recreational and other services that contribute to initial settlement- Support clients in coping with everyday living requirements such as housing, transportation and access to health and social services- Assist clients with all initial settlement needs- Conduct needs assessments and provide referrals- Determine the needs of clients and the support that is appropriate for each individual client through the use of approved assessment tools and methods- With clients’ input, develop a settlement plan to guide them in addressing their identified needs- Conduct follow-up appointments with clients- Provide non-therapeutic counselling, when necessary- Assist and provide referrals in translation services to aid with documentation pertaining to employment, education and legal matters- Develop an outreach strategy targeting all newly-arriving immigrant groups within their first year of arrival- Develop outreach strategy targeting other organizations and community services who would refer clients to the Orientation services- Develop pamphlets, presentations, events, and interviews to publicize the program- Respond to all program inquiries- Maintain accurate client records and case notes- Update information on local program database- Immigration, Refugees and Citizenship Canada’s iCARE system- Prepare statistical and narrative reports as required- Research and prepare for presentations to be conducted in a large group setting on various topics including settlement issues, etc. Funder may also suggest topics- Provide referrals, crisis intervention and counseling:- Provide clients with adequate resources to aid in their transition, such as crisis intervention, referral services for counseling or referrals for translation services- Ensure activities comply with social and employment laws, such as the occupational health and safety act

• Assists with recruiting sites for program implementation as needed• Provides on going communication with schools to include teachers, counselors, and administrators• Reviews and remains familiar as well as compliant with program goals, objectives, and performance measures• Documents both program and community activities and/or services provided to the participant(s) on a weekly basis as outlined by the program measures and Program Director in an accurate and timely fashion• Responds to requests for additional services and resources in a timely manner and makes appropriate community referrals as deemed necessary• Participates willingly and regularly in agency and community trainings• Communicates with Program Coordinator any personnel or programmatic issues and needed changes to ensure quality services are provided• Conducting outreach through local agencies, networks and schools• Preparing workshop materials and locations• Distributing and collecting evaluation forms• Liaising with the other Project Coordinators• Liaising with MCYS's EJM Coordinators • Creating partnerships with local grassroots agencies to provide mentorship to youth referred

* Provides intake and assessment of client needs, barriers and assets in the development of their settlement plan, particularly to refugees and newcomers from the Middle East* Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention and supportive counselling services.* Organizes and facilitates one on one and group orientation sessions to newcomers on settlement related topics.* Provide information and supportive counselling, crises intervention and follow-up services.* Refers clients to community & social service agencies for additional support.* Advocates and promotes the programs and services of the agency.* Liaises with government, community groups, educational institutions and volunteers regarding services for clients.* Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases.* Performs other duties as required.

• Provides resources, information and advocacy to clients• Provides monitoring, evaluation and follow-up on housing related plan• Provides clients with housing options from the private market.• Provides clients with assistance in applying for Rent Geared to Income housing list• Documents all client casework• Completes data input into HIFIS• Drives clients to housing viewing appointments• Applies for financial assistance opportunities for clients• Liaisons between clients and other community organizations• Provides referrals to appropriate programs and community organizations• Conducts pre-intake assessment with potential intake over the phone• Completes intake package with clients in office• Provides clients with tours and essential items for their stay• Ensures proper conduct of clients• Enforces rules and regulations of shelter• Provides basic shelter maintenance (refill food items, check exits, monitor security

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Refer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.• Review insurance policy terms to determine whether a particular loss is covered by insurance. • Check to ensure that appropriate changes were made to resolve customers' problems.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. • Answer telephones, direct calls, and take messages. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.• Complete forms in accordance with company procedures. • Schedule and confirm appointments for clients, customers, or supervisors. • Manage projects or contribute to committee or team work.• Prepare and mail checks.• Arrange conference, meeting, or travel reservations for office personnel.• Supervise other clerical staff and provide training and orientation to new staff.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Plan budgets and authorize payments and merchandise returns. • Plan and prepare work schedules and keep records of employees' work schedules and time cards. • Review inventory and sales records to prepare reports for management and budget departments. • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy. • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.