Ensure all Client Services team members and partners have the knowledge, skills, and resources needed to deliver extraordinary value to AppFolio customers, leading go-to-market readiness efforts for the team while building processes to streamline enablement and the teams they are interacting with.

I lead the deployment of strategic programs and initiatives that empower our revenue teams; encompassing sales, client services, the Talent Infusion product team, and AfroTech to execute their core responsibilities with enhanced efficiency and effectiveness. This role not only entailed leadership in enablement but also involved robust project management to ensure the success of various initiatives for the Blavity Media Group, AfroTech, and Talent Infusion brands.Key Responsibilities and Achievements: Sales Process Optimization:• Spearheaded collaborative efforts with key stakeholders to implement data-driven solutions, optimizing the sales process and campaign management from pre-sales to wrap reports.• Ensured the success of the organization's first SaaS product, Talent Infusion, by engaging with essential stakeholders for the product launch, feature updates, integrations, documentation, and onboarding processes.Team Development:• Provided mentorship and developmental support to foster growth and success among business development and client services team members.• Facilitated alignment across the Revenue Team, enhancing efficiency and communication among Sales, Client Services, Sales Ops, Integrated Marketing, Creative, and other relevant teams.Results-Oriented Leadership:• Drove team accountability for achieving revenue goals, optimizing processes, and troubleshooting to deliver outstanding results.• Successfully contributed to the upsell of 44 existing clients, orchestrating their smooth transition to a new SaaS product. Conducted product demos, designed targeted Mailchimp email campaigns, and hosted webinars, resulting in an impressive increase in revenuegrowth within 6 months of product launch.

Manage a portfolio of key client campaigns, providing day-to-day attention to all the client needs and keeping the internal team updated and informed of the needs within the branded campaigns.Responsibilities include but are not limited to:• Completing timelines, asset, resource needs and analytic reporting for each campaign• Manage end-to-end planning, execution, and daily communication for a portfolio of large/key customers.• Translate SOWs and kick-off notes into detailed timelines that forecast dependencies, asset, and resource needs• Coordinate closely both within CS and across Ad Ops, Editorial, Marketing, and Video on campaign needs to align on resource availability and ensure scope, timelines, and protocols are met for delivery.• Monitor campaign performance against customer KPIs to ensure goals are met, recommending opportunities forcampaign optimization as needed.

Lead and appropriately managed sponsored digital products, experiential campaigns, and partnerships for Blavity Inc. brand conferences including Summit21 and AfroTech.

Support end-to-end planning, execution, and daily communication for a portfolio of large/key customers for Digital Campaigns. Coordinate closely both within CS and across Conference Ops, Creative, Talent & Programming, and others on campaign needs to align on resource availability and ensure scope, timelines, and protocols are met for delivery.

Responsible for international order management of video and secondary assets working cross-functionally with multiple internal teams, clients, and vendors. Managing asset delivery adhering to strict deadlines/airdates.Responsibilities included but were not limited to:• End-to-end work order processing from creation to billing• Order assessment and prioritization• Asset research for delivery viability• Client interface on order management, production delays, and project progress• Shepherd rejections through file fix and redelivery workflows across multiple regions

The liaison between high profile Sony International Clients and the Deluxe Post Production Department. Managed a high volume of orders with strict deadlines/airdates. Developed key skills to handle demanding work with successful results and customer satisfaction.Responsibilities included but were are not limited to:• Developing and maintaining relationships with Sony clients by handling Purchase Orders for bothinternational and domestic formats• Monitoring and facilitating requests from creation to billing, ensuring project work orders were completed tomeet/exceed customer expectations.• Created, maintained and communicated project timelines and budgets to the client.• Managed orders by negotiating deliverable due dates between customers and internal departments,balancing internal capacity with external demands and expectations.• Ensured deliverable due dates were reached on time and within budget.