 Maintain knowledge and ensure compliance with departmental policies and standard service procedures Supervise efficient upkeep of tools through proper usage of equipment and devices  Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits  Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services Assist all room service staff members to work properly and provide maximum facilities to guests to outlet  Monitor all phone calls to room service department to ensure timely resolution for same Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels  Coordinate with various departments and ensure staff set up and supply remains according to departmental standards Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs Prepare documents and maintain adherence to departmental standards Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks Inspect food and beverage product preparation programs and maintain goodwill of company

• Liaised with head office, ordered and maintained stock• Reviewed, analysed day to day operational needs and managed staff productivity while supervised staff and delegated daily responsibilities• Resolved customers’ concerns • Working with stakeholders in delivering training and development Solutions• Managing a training and development department• The design and delivery of learning materials• Developing and managing the talent management strategy within the restaurant• Facilitate and implement performance management within the restaurant Achievement:• Roaster preparation and implementation of policies and procedures• Planned and organized training and development sessions for employees • Evaluated service standard to ensure they meet organisational standards and customer focus is maintained• Contributed to strategy implementation to retain loyal customers• Made recommendations to Restaurant Manager on revenue maximisation by controlling labour costs and minimising operational expense

• Assisted current and prospective clients with travel reservations in accordance with their preferences • Leased with colleagues and management • Attended inbound queries, delivered customer service over the phone and in person in regards to booking air tickets, accommodations and travel insurance etc. Achievement:• Consistently achieved personal Key Performance Indicator (monthly individual targets)• Provided additional assistance to accounts department