Spearheaded the preparation of RFPs and RFQs for critical SAP ERP projects, collaborating closely with Business and Tech Teams to align solutions with strategic goals. Formulated and executed comprehensive 1, 3, and 5-year digitalization strategies for Yilport and Yilfert Holding, driving innovation and future-readiness. Championed the integration of diversity practices, fostering an inclusive culture that enhances employee engagement and organizational strength. Collaborated with executive stakeholders to meticulously manage and forecast project budgets, optimizing financial resources and strategic investments.• Led strategic partnership initiatives, strengthening cross-functional collaboration with finance, marketing, and operations to achieve cohesive business objectives.• Partnered with global SAP delivery firms to implement key ERP modules (SD, FI, FICA, CO, MM, PM, PS), significantly enhancing operational efficiency and business coverage.• Pioneered the implementation of Dynamics 365 solutions in Kazakhstan, driving process optimization and client satisfaction through expert service delivery.• Evaluated and selected superior SAP delivery solutions for global ERP rollouts, standardizing and streamlining processes in diverse international locations.• Crafted and contributed to a strategic 3-5-7 year business and digital roadmap, identifying and addressing critical technology gaps for targeted improvements.

In my capacity as Senior IT Business Partner at Yildirim Holding, I lead the collaborative efforts between business and technology teams, crafting RFPs and RFQs for projects with a specific focus on SAP ERP solutions. My role extends to the development of digitalization strategies spanning 1, 3, and 5 years for Yilport and Yilfert Holding, all while championing diversity practices to nurture an inclusive organizational culture. I take charge of managing project budgets and forecasting future expenses to ensure financial prudence with executive stakeholders. Moreover, I lead initiatives to align IT initiatives with overarching business goals, providing insightful guidance on technology trends and best practices.Additionally, I play a stellar role in driving the organization's digital transformation journey and ensuring that IT investments deliver measurable value and impact. Furthermore, I am instrumental in assessing and selecting optimal SAP delivery solutions for ERP implementation at various locations, ensuring streamlined processes and effective coverage.My achievements in this role include directing strategic partnership initiatives to bolster relationships across finance, marketing, and operations teams. Additionally, I've collaborated with local and international SAP delivery companies to successfully implement ERP modules (SD, FI, FICA, CO, MM, PM, PS), optimizing system functionalities across diverse business areas. Moreover, I've contributed significantly to formulating comprehensive 3-5-7 years business strategies and digitization roadmaps, adeptly identifying critical technology gaps to drive targeted improvements and strategic enhancements.

As the Delivery Project Executive (DPE) at IBM/Kyndryl in Istanbul, I assumed a critical role in ensuring the quality and performance of IT services provided by our technical team. Throughout my tenure, I supervised the delivery of IT services, meticulously adhering to SLAs, OLAs, and KPIs, while consistently furnishing regular and precise management reports on IT service performance. My responsibilities also included administering Incident, Problem, Change, and Escalation processes, aligning our operations with business needs through fostering robust connections with key stakeholders, thereby significantly enhancing overall efficiency.During my association, I secured client satisfaction by facilitating strong partnerships between the Project Office, Clients, Vendors, and Subcontractors, ensuring seamless communication channels and the fulfillment of client requirements. I also led workshops aimed at efficiently gathering project requirements and user feedback, resulting in the optimization of the project development process and ensuring alignment with client expectations.

During my tenure as Service Manager at AvivaSA, I led the management of service accounts, overseeing a wide spectrum of IT functions including Information Security, IT Network, Microsoft/Unix based systems, Middleware, Database, Application Support, and IT End User Support. In this capacity, I was responsible for generating regular and accurate management reports on IT service performance, monitoring team performance to ensure adherence to service level agreements (SLAs), and providing comprehensive job training. Additionally, I conducted meetings with clients to assess service requirements and present suitable solutions. Notable achievements in this role include playing a pivotal role in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), as well as providing seamless support for service incidents around the clock, even outside regular office hours (7x24).

In my prior role as Information Security & Compliance Project Manager, I managed a diverse range of Cyber Security projects for AvivaSA, including Network Access Control (NAC), Wi-Fi, Remote Access, Mobile Device Management (MDM), Data Center IP Segmentation, and Akamai. I ensured the successful execution of projects, including a strategic visit to the UK Aviva HQ with Solution Architects from Aviva UK, AvivaSA, and SabanciDx Security Team, where I collaborated with the CISO to architect local Information Security policies. Key achievements in this role include enforcing Information Security Compliance Standards (MCIT, BPS, PCI) by delivering targeted solutions and formulating comprehensive plans for migration, upgrade, patch, and issue-tracking activities aligned with customer SDLC processes.

During my tenure as Business Development & PMO Manager at Mikrolink's In-Building Solutions from 2017 to 2018, I oversaw the entire project lifecycle, starting from inception in business development to conclusion. In this role, I collaborated closely with subcontractors to devise cutting-edge ELV solutions and organized business meetings with potential clients across various organizational levels. Additionally, I led the responses to FRIs/RFPs and established a robust Project Management Office structure. Notable accomplishments include championing the adoption of Mikrolink's In-Building Solutions, TETRA, and other Core GSM Network Solutions, thereby enhancing our market presence. Furthermore, I explored and penetrated new markets, identifying customer needs through dedicated research efforts.

During my tenure as Operational Excellence Project Manager, I spearheaded the establishment of operational PMO procedures that aligned seamlessly with both Waterfall and Agile Project Management methodologies. Throughout this role, I successfully completed and delivered over 75 operations projects within a year by meticulously executing the design and development of Operations PMO Management for the operations project portfolio.

During my tenure at Avea Telecommunication from 2007 to 2015, I held two key roles, showcasing my expertise in change management and technical operations. As a Change & Transition Technical Expert, I functioned as the Single Point of Contact (SPOC) for Operations Service Ownership. In this capacity, I formulated and outlined Avea's Change Management Process, overseeing the analysis of over 90K changes annually in the production environment to ensure seamless deployments.Prior to this, as the Operator Services Operations Manager, I oversaw the management of diverse VAS (Value-Added Services) products operating on varied environments and protocols, including SIP, SMPP, 3GPP, and WAP from vendors such as Ericsson, Argela, Huawei, and ZTE. Additionally, I guided a dynamic Service Operations Team comprising engineers and technicians, overseeing OPEX budgeting. Leveraging my expertise in HTML, VB, XML, ASP, Java, JSP, PL/SQL, and Oracle, I played a pivotal role in the design and development of software solutions, including SIM card profiles, WAP static and dynamic pages, and an SMS and Web Content Management Platform.

Responsibilities: • Determining system requirements and planning system upgrade.• Management portal application servers.• Leading the technical team on various projects like 64K SIM card development, Mobile Banking, SMS Based Services, WAP Gateway Implementation, USSD Based Services, Portal group, Chat project.• Online and Offline content project management • 3rd party management.

Responsibilities: • Ensuring 7/24 VAS Interactive & Portal service availability.• 3rd party management.• Weblogic application server management.• Content platform management.

Responsibilities: • Software Development and design on various platforms like, HTML, VB, XML, ASP, JAVA, JSP, PL/SQL, Oracle. • Leading SIM card application development. Designing SIM card profiles.• Developing WAP static and dynamic pages.• Developing SMS and web content management platform.

SMS Gateway Development (SMPP<->HTTP)Content Management System

Responsibilities:• Worked on Various products like Microsoft TV(MSTV), Internet TV (ITV), Internet Set Top Box (ISTB), and Voice Over IP (VOIP) modem Cards etc. • Testing and sorting out the software and hardware problems of the engineering evaluation products of R&D Department. Checking PCB design. • Designing and implementing the test environment for the mass production. • Programming EPROM’s, EPROM’s, Flash using Universal Programmers.• Searching and testing the alternative components (IC, I2C, Memory, Quartz Crystals).