My primary responsibility is to assess the training needs of individuals and oversee the Training Needs Analysis (TNA) process. I then create a comprehensive draft of training needs, including a plan and budget, while ensuring strict expense control. Coordinating both in-house and outsourced training programs according to specific training requirements is another crucial aspect of my role. I am dedicated to developing high-quality training content and materials, ensuring their effectiveness. Additionally, I collaborate with management to prepare training materials in documented audio or video formats, as per their decision.Furthermore, I am responsible for maintaining a seamless process for the internal Knowledge Management System. This involves updating the Knowledge Management Center with internal knowledge and validating its accuracy. By fulfilling these responsibilities, I contribute to the overall efficiency and effectiveness of the training and knowledge management processes.

I was responsible for coordinating and managing the Skills for Employment Investment Program (SEIP), a program organized by the Bangladesh Finance Ministry and financed by the Asian Development Bank (ADB). A crucial part of my role is managing the training Management Information System (MIS) regularly, conducting training sessions to ensure that they align with the program objectivesAdditionally, I was accountable for preparing and maintaining all necessary documents required by both internal and external stakeholders for the training projects. By efficiently fulfilling these responsibilities, I contribute to the successful implementation and execution of the SEIP and support the achievement of desired outcomes.

1) Provide one-stop quality Customer Service over the phone to ensure a positive customer experience.2) Proactively aware/inform/sell products/services for customers.3) Capture customer insights and escalate critical issues/complaints and provide timely feedback.

General Banking, Cash Management, Loan Management, Trade