Key Responsibilities:• Implant Support Executive (Puma India) | • Supported the Puma India administration team with booking coordination and approvals for flights, buses, trains, and hotels using Itilite portal. • Guided Puma employees in the usage of the Itilite portal for booking travel accommodations. • Prioritized VIP bookings to ensure timely and efficient booking. • Coordinated with the client and Itilite contracted hotels to ensure seamless booking experiences. • Ensured all bookings were done on time and within budget. • Successfully handled escalations by proactively communicating and resolving issues with clients and team members. • Worked in support team for first 2 months.

Key Responsibilities:• Customer Support & Operations Executive • Monitored the parcel lockers on an hourly basis to ensure smooth operation and avoid customer escalations. • Responded to customer queries via email regarding locker issues, providing timely and efficient resolutions. • Guided new customers on the locker installation process and trained them on how to use the lockers. • Completed all formalities required for locker installation and removal from the location. • Conducted business development activities for 2 months, including arranging meetings with reputed builders and visiting their offices to explain the product's benefits to tenants.

Key Responsibilities:• Technical Support Representative • Worked closely with customers and employees to identify mobile phone problems and provided solutions to resolve them. • Logged and maintained accurate records of customer queries to ensure timely resolution and effective follow-up. • Analyzed call logs to identify common trends and underlying problems, providing valuable insights to the technical engineering team. • Collaborated with technical engineers to approach customers if the problem was more serious and required escalated support.