Directed all aspects of office operations, including scheduling, meeting coordination, record maintenance, andcorrespondence, ensuring seamless day-to-day functionality.• Supervised and mentored a high-performing team, fostering a collaborative and positive work environmentwhile driving productivity and operational efficiency.• Developed and executed sales strategies, established measurable KPIs, and monitored team performance toachieve and exceed revenue growth objectives.• Identified training gaps through in-depth analysis of employee performance and market trends. Designed andimplemented tailored training programs to enhance skills and align with organisational goals.• Conducted comprehensive analyses of key metrics, including chat quality, CRM performance, and conversionrates, providing actionable insights that optimised operational efficiency and service quality.• Delivered exceptional customer service by resolving complex inquiries and fostering long-term clientrelationships, contributing to increased customer retention and satisfaction.• Spearheaded process improvements that streamlined workflows, reduced handling times, and enhanced servicedelivery standards.• Prepared detailed performance reports, highlighting actionable insights and recommendations for continuousimprovement to senior management.• Consistently tracked, monitored, and achieved daily, weekly, and monthly performance targets, contributing tothe overall success and growth of the organisation.• Partnered with internal teams to ensure alignment with business goals and enhance service delivery acrossdepartments.

Make India Capable Project : Led nationwide training initiatives as the Training Delivery Head, overseeing operationsacross 15+ states.• Managed end-to-end training responsibility for CSR-funded projects with key partners including Asian Paints, TajIHCL Group, HDBFS, Epsilon, Acc, HUL, and HSBC.• Built and maintained strong relationships with donors, sponsors, board members, and community stakeholders.• Collaborated closely with campaign partners and sector experts to achieve successful training outcomes.• Oversaw the full project life-cycle from inception to completion, ensuring alignment with organisational goals.• Advocated for educational initiatives, engaging with the public and influencing stakeholders to support work andlife skills development.• Focused on equipping individuals with the skills necessary for both professional and personal success.

Led the design, development, and delivery of corporate training programs, focusing on 21st-century skills to empower and build capacity within employees.Conducted workshops aimed at employee empowerment and organisational capacity-building.Developed and delivered "Train the Trainer" curriculum content for trainers, teachers, and career coaches.Researched, designed, and implemented accelerated learning approaches, fostering innovative training methods to enhance learning outcomes.Created and executed effective training programs that improved both individual and organisational performance.

Livelihood Skill Development Project:Delivered training in Soft Skills and Life Skills to underprivileged youth, provided Employability Training and Entrepreneurship Mindset Development for college students, and conducted Career Guidance and Counseling sessions for school students.Workshops were conducted in collaboration with government institutions, CSR-supported organisations, medical colleges, engineering colleges, and schools.

It was a Chief Ministers project. Where I traveled to 8 villages and monitored VSTF’s Work.

I was assigned to Maharashtra Village Social Transformation Foundation.

Worked in Media as a fellow for social change and assigned tata trust project.

I was selected for the community connect fellowship and worked on civic issues in Mumbai