I am an experienced Operations Engineer with a strong focus on network support, troubleshooting, and infrastructure maintenance. With expertise in organizing and providing specialized assistance, I have successfully developed, implemented, and maintained network support systems using various tools and protocols.My proficiency lies in configuring security devices, troubleshooting network issues, and utilizing diagnostic tools such as Wireshark, WinMTR, Nmap, Tracert, and Nslookup. I have solid knowledge of network protocols and technologies, including PPPoE, IPoE, IPTV, L2 and L3 VPNs, CDN, and CG-NAT.With a background in electrical engineering, I possess excellent mathematical calculation skills and a strong technical foundation. I am detail-oriented and adhere to standard operating procedures (SOPs) to ensure meticulous documentation and accurate maintenance of infrastructure.What sets me apart is my exceptional communication and interpersonal abilities, which allow me to provide outstanding customer service and foster strong professional relationships. I am a proactive problem solver with effective time management, multitasking, and prioritization skills, enabling me to meet project deadlines and exceed expectations.Currently working at Nayatel as an Operations Engineer, I have gained extensive experience in network support, troubleshooting, customer service, and team collaboration. Known for my strong appetite for professional growth and continuous learning.I am eager to contribute my technical expertise and drive innovative solutions to enhance organization's performance. Let's connect and explore opportunities to collaborate!