Saddam Ullah Email & Phone Number

73-E G.D. Arcade، Akm Fazl-Ul-Haq Rd, G 7/2 Blue Area, Islamabad, Islamabad Capital Territory 44000

• Strong technical understanding of developing, implementing, and maintaining organizational infrastructure using various tools and protocols.• Proficient in configuring and managing security devices such as firewalls, IDS/IPS, and VPNs.• Excellent interpersonal and customer service skills.• Proven ability to work in a team and collaborate effectively.• Attention to detail and strong analytical skills.• Excellent time management and multitasking abilities.• Problem-solving skills with a focus on creative solutions.• Proficient in Microsoft Office and data evaluation.• Strong verbal and written communication skills.• Experience in call center operations and documentation.• Knowledge of CPE configurations and network troubleshooting.• Leadership development and project team collaboration.• Customer relations and retention strategies.• Ability to remain calm and professional under pressure.• Proficient in technical troubleshooting and critical thinking.• KPI monitoring and operations planning.• Conflict mediation and negotiation skills.• Data entry and call documentation expertise.• Understanding customer needs and providing effective solutions.• Familiarity with NCE (Network Configuration Example) software and CRM software.• Building customer trust and loyalty.• Creative problem-solving skills.

73-E G.D. Arcade، Akm Fazl-Ul-Haq Rd, G 7/2 Blue Area, Islamabad, Islamabad Capital Territory 44000

• In-depth understanding of network support engineer skills and concepts.• Proficient in troubleshooting network issues using tools such as Wireshark, WinMTR, Nmap, Tracert, and Nslookup.• Knowledge of network protocols and technologies, including PPPoE, IPoE, IPTV, L2 and L3 VPNs, CDN, and CG-NAT.• Experience with IP pool configurations, IP whitelisting, and firewall rules.• Familiarity with CPE configurations for provisioning, troubleshooting, and customer requirements.• Understanding of email and web hosting services.• Knowledgeable in GPON technology, including ranging processes, logical and differential distance, DBA concepts, and rogue ONT identification.• Proficient in VLAN configurations and their significance in network infrastructure.• Strong grasp of standard configurations for routers and access points.• Comprehensive knowledge of Nayatel services, including data, video, voice, and VAS.• Familiarity with CRM alarms modules and technical workflows for troubleshooting.• Proficient in following standard operating procedures (SOPs) and staying up to date with industry guidelines.• Excellent communication and interpersonal skills.• Ability to guide customers effectively during troubleshooting processes.• Good understanding of network elements and their roles in the overall infrastructure.• Proficient in mathematical calculations and technical presentations.• Ability to work collaboratively with cross-functional teams.• Critical thinking and complex problem-solving abilities.• Experience in monitoring and evaluating KPIs.• Strong focus on customer retention and satisfaction.• Efficient and detail-oriented approach to work.• Ability to remain calm and professional under pressure.• Leadership development and teamwork skills.• Excellent verbal and written communication abilities.

University Of Engineering And Technology (Uet) , Taxila

As the Director of Speak Up for the Society of Innovative Electrical Professionals (SIEP), I held a seasonal role from 2020 to 2021. In this position, I played a key role in leading and managing the Speak Up initiative, which aimed to provide a platform for members to express their ideas, concerns, and suggestions related to the field of electrical engineering.During my tenure, I worked closely with the SIEP team to organize and facilitate various events and activities to encourage active participation and engagement from the members. This included organizing seminars, panel discussions, workshops, and open forums where members could freely share their thoughts and perspectives.As the Director, I took responsibility for overseeing the smooth functioning of Speak Up and ensuring that all members had a voice and their opinions were heard. I actively promoted a collaborative and inclusive environment, where diverse ideas were welcomed and respected.My role also involved coordinating with other departments and teams within SIEP to align the initiatives of Speak Up with the overall goals and objectives of the organization. I collaborated with the executive board to develop strategies and implement effective communication channels to gather feedback and suggestions from the members.Through my leadership, I encouraged active participation and fostered a sense of belonging among the members, ensuring that their voices were valued and considered in the decision-making processes of SIEP.This experience at the University of Engineering and Technology (UET), Taxila, provided me with valuable insights into effective communication, team management, and the importance of providing a platform for individuals to express their opinions and contribute to the growth and development of an organization.

Hattar Industrial Estate, Haripur, Khyber Pakhtunkhwa, Pakistan

During my internship as an Intern Electrical Engineer at Heavy Electrical Complex in Hattar Industrial Estate, I had the opportunity to contribute to various aspects of electrical machine design, manufacturing, and rehabilitation. Working on-site, I gained hands-on experience in the production of electrical equipment primarily used in 132KV and 66KV sub-stations and grid-stations for high voltage power supply systems.Throughout the internship, I collaborated with a team of experienced engineers and technicians to understand the intricate details of electrical machine manufacturing. I participated in the design process, analyzing specifications and requirements to ensure the efficient and reliable operation of the equipment. I also assisted in the manufacturing process, witnessing firsthand the fabrication, assembly, and testing stages.Additionally, I gained knowledge about the rehabilitation of electrical machines, focusing on the repair, maintenance, and improvement of existing equipment. This involved conducting diagnostic tests, identifying faults, and implementing necessary repairs or modifications to optimize performance.Working in a manufacturing environment, I acquired a comprehensive understanding of quality control procedures and compliance with industry standards. I learned to interpret technical drawings, specifications, and manuals to ensure accurate and precise production processes. I also developed skills in using specialized tools and equipment for electrical machine manufacturing.Overall, my internship as an Intern Electrical Engineer at Heavy Electrical Complex provided me with valuable insights into the design, manufacturing, and rehabilitation of electrical machines. It enhanced my technical knowledge, sharpened my problem-solving abilities, and expanded my understanding of high voltage power supply systems.

University Of Engineering And Technology (Uet) , Taxila

As an Executive Member of the American Society of Safety Professionals (ASSP) UET Taxila Student Section, I actively contributed to promoting safety awareness and fostering a culture of safety within the university community. During my tenure:Leadership and Coordination: Played a key role in organizing and coordinating safety-related events, workshops, and seminars, ensuring smooth execution and active participation from students and faculty members.Training and Education: Facilitated safety training sessions and awareness campaigns, equipping students with essential knowledge and skills to identify potential hazards, implement preventive measures, and promote a safe working and learning environment.Networking and Collaboration: Actively engaged with professionals, industry experts, and other student sections of ASSP to foster collaboration, exchange ideas, and stay updated with the latest trends and best practices in safety management.Advocacy and Outreach: Advocated for safety initiatives and encouraged student involvement in safety-related projects, encouraging proactive engagement and promoting a safety-conscious mindset among peers.Professional Development: Participated in conferences, webinars, and professional development programs organized by ASSP, enhancing my understanding of safety principles, regulations, and emerging trends in the field.Through my involvement as an Executive Member, I demonstrated a strong commitment to promoting safety awareness, fostering a culture of safety, and enhancing the overall well-being of the university community.

Bsc. Electrical Engineering

I hold a Bachelor of Science degree in Electrical Engineering from the University of Engineering and Technology, Taxila. This educational.

Hssc, Pre-Engineering, A+

During my time at F.G Degree College for Men, Wah Cantt, I pursued a Higher Secondary School Certificate (HSSC) with a focus.

Ssc, Science, A+

At F.G Boys Public High School in Wah Cantt, I completed my Secondary School Certificate (SSC) with a focus on Science. It was.