Emergency Management Specialist
Hurricane Sandy Relief: Communicate with both New York Rising applicants and their communication designees to assist them in satisfying program requirements. Answer all incoming calls and return all emails and voicemails. Obtain and report the construction status of all New York Rising applicants. Interpret and describe the critical path to completion of the program. Regularly record case notes in the internal reporting systems ( Intelligrants and LIRO Recovery Manager)Screen for cases that satisfy the Social Services Block Grant eligibility requirement, in order to identify cases that the program can assist by conducting construction to their home. Identify and retrieve all necessary construction related documents. Ensure that all documentation provided by any entity is accurate and true. Correct or amend all construction related instruction/ recommendation provided by my colleagues to ensure that the applicant has the most accurate information. Provided the applicant with New York Rising guides, resources, inspections and reports. Seek consultation from the New York Rising interdisciplinary (environmental specialist, and engineers) in effort to facilitate the applicant’s completion of the program. Make referrals for final site inspections and record and document case advancements and completions. Trouble shoot all construction related issues and questions that cannot be resolved by my colleagues. Review cases that have a negative award balance to determine the case is in recapture and whether it can be fixed programmatically and without the return of funds.Assist the program in creating protocols and procedures that aid in improvement of production. Created internal recording spread sheets and systems that were strategically design to aid organize program data.
