Sade Ferguson Email & Phone Number

Quioccasin Middle School

Richmond, Virginia

Account Manager, a supervisor handling customer escalations as well as providing support to front line associates, in order to assure that the customer experience is friendly, expert, and fast! Responsible for answering inbound calls, verifying customers and providing account details. I resolve customer inquiries and issues while adhering to all Capital One policies and procedures. The main focus of the role: educating and empowering customers, in order to save them time and brightening their… Show more Account Manager, a supervisor handling customer escalations as well as providing support to front line associates, in order to assure that the customer experience is friendly, expert, and fast! Responsible for answering inbound calls, verifying customers and providing account details. I resolve customer inquiries and issues while adhering to all Capital One policies and procedures. The main focus of the role: educating and empowering customers, in order to save them time and brightening their day, with a commitment to helping Capital One achieve its primary goal to "Change Banking for Good" Show less

Glen Allen, Virginia

Colonial Heights, Virginia

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories. Guide your… Show more Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories. Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. Approaching service and sales needs with patience, honesty and empathy. Show less

Hopewell, Virginia

Taking orders and serving food and beverages to Guests efficiently. Always aware of Guest satisfaction to deliver the perfect service experience. Ensures high quality of food and beverages to Guests. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment, while making guests feel welcome, comfortable and well attended to at all times

Richmond, Virginia Area

Princess re-enactments for children's birthday parties, offering the highest quality character entertainment possible. The primary goal being to take a child's dreams and making them a reality on their special day.

Hopewell, Virginia

Provides customers with courteous, friendly, fast, and efficient cosmetic service and information and maintains department records, inventories and appearance. Models and delivers a distinctive and delightful customer experience. Assists in other store functions, as requested (e.g., assisting customers at the register, maintaining other departments). Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions… Show more Provides customers with courteous, friendly, fast, and efficient cosmetic service and information and maintains department records, inventories and appearance. Models and delivers a distinctive and delightful customer experience. Assists in other store functions, as requested (e.g., assisting customers at the register, maintaining other departments). Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Show less

Bachelor Of Arts - Ba, Elementary Education And Teaching

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies

Theatre/Theater

Activities and Societies: Alpha Psi Omega National Theater Honor Society Studied Film and Theatre with a concentration in performance.

High School Diploma, 3.6

Activities and Societies: Sign Language Club, French Club, Beta Club, Deca Club, Theatre, Show Choir, Chemistry Club, Library Aid.