Superior telephone, customer service, and computer skills with proficiency in AS400, MS Word, Excel, Access, and Power Point.Typing speed of 60 words per minute Professional; Collection on past due balances of $1,500.00 or moreCollection agent working hundreds of accounts daily for several clientsWorked directly with clients to collect past due balancesProvided stellar customer service

Extensive usage of AS400, IBM Lotus Notes, & Microsoft Office programs including Outlook to handle work requestsEnsuring all Conventional, VA, and FHA loans are processed properlyWorking closely with HUD to ensure all procedures necessary for Mortgage Servicing are updated and used efficientlyEnsuring that all foreclosed properties are properly maintained and prepared for sale.

Provided Health Care insurance assistance in Call Center SettingUse of vast problem solving skills to assist WellCare and Medicaid members when choosing the proper health care optionGave prior authorization to nurses in private care facilities to perform medical procedures