IT Technician (Level 1)

Responsibilities: • Staying informed about the latest and current security tech, how it's installed, and functions for protecting homes and businesses. • Also being informed about product points, pricing, and limited promotions.• Being knowledgeable about the company’s values and its origins. • Knowledge of how to utilize company tools such as portals to efficiently service customers and partners. Skills obtained:• Developing strong customer service skills and addressing technical problems quickly.• Quick adaptability between student and teaching roles.• Develop clear spoken communication skills and written communication skills.• Effective multi-tasking skills

Accomplishments:• (Customer Relations) Pride in providing exceptional customer service and building strong, long-lasting relationships with clients by exceeding customer expectations• (Met sales goals) Continuously exceeded weekly/ monthly sales goals by over 90/100 percent • (Customer Success) Provided solutions to customer calls and incoming texts and emails from clients ensuring high productivity was met above-established levels and company quotas.• Provided multitasking and hosted multiple customer initiatives and priorities during extreme staff shortages

Accomplishments:• (Onboarding) Served as the primary host and greeter for all incoming clients: Booked appointments; (Business Development) Successfully market and sold memberships, gift cards, upgrades, and products thus expanding and increasing company cash revenue and profits; (Adherence to Federal Mandates) Ensured the facility was in accordance with OSHA and CDC guidelines; research products to be knowledgeable about Spa services, products and trends to better assist members and their experience.• Other administrative duties and skills performed: Performed numerous clerical duties assigned including sorting, routing, filing, operating various office equipment, and taking office meeting minutes and office notes. Overall provided basic level experience in performing reception duties, clerical duties, using common office machines or equipment such as personal computers, copying machines, fax machines, binding, stapling or hole punching equipment, and responding to inquiries and emails.• Used word processing software and related hardware equipment to produce a variety of correspondence, reports, basic office forms, and other written material in final form, including technical material, tabular material, and other non-routine typing from rough drafts or voice recordings. Used advanced functions of the software such as to produce tables, special symbols, tables of contents, graphics, and charts; or used varied functions of more than one software type, such as spreadsheets, databases, and graphics. • Edited written material to ensure correct grammar when grammar may be complex, spelling, and punctuation.

• Responsibilities included: Contributed to achieving the store goals in sales, daily productivity, and services by using Coach selling skills and service training.1. Responsible for meeting personal sales and productivity goals and delivering service that met or exceeded customer/store expectations. Filed correspondence, reports, and similar materials in manual or electronic files.; to include updating store inventory registers. • Other administrative duties and skills performed: Performed numerous clerical duties assigned including sorting, routing, filing, operating various office equipment, and taking office meeting minutes and office notes. Overall provided basic level experience in performing reception duties, clerical duties, using common office machines or equipment such as personal computers, copying machines, fax machines, binding, stapling or hole punching equipment, and responding to inquiries and emails.• Used word processing software and related hardware equipment to produce a variety of correspondence, reports, basic office forms, and other written material in final form, including technical material, tabular material, and other non-routine typing from rough drafts or voice recordings. Used advanced functions of the software such as to produce tables, special symbols, tables of contents, graphics, and charts; or used varied functions of more than one software type, such as spreadsheets, databases, and graphics. • Edited written material to ensure correct grammar, when grammar may be complex, spelling, and punctuation.