Supervised and coordinated activities of workers engaged in helping customers via phone and online.Operated switchboard with 1 phone line managing 1-10 lines.Executed data entry processes from incoming sales reporting.Executed front-end frameworks.Increased the quality of customer service experience.Coordinated communication among customer service team members, stakeholders, and the sales team.● Document Management● Filing/ Scanning

● Operated switch board with 1 phone line managing 1-10 lines.● Executed data entry processes from incoming sales reporting.● Increased the quality of customer service experience.● Coordinated communication among customer service teammembers, stakeholders, and sales team.● Document Management● Filing/ Scann

 Prepared and managed Criminal Background Checks. Decreased customer phone wait time by 10%. Processed inmate and government document request while maintaining 100% confidentiality.  Navigated the JIMS software to process Harris County Judges acceptance of petitions for Non-Disclosures, Occupational Drivers Licenses and Subpoenas.  Increased workplace organization, team communication and productivity levels by 25%. Coached team members on productivity strategies, policy updates and performance improvement plan to realize challenging goals. Analyzed and assessed present and future needs trends, challenges, and opportunities.

 Coordinated community driven initiatives in areas of active living, healthy eating, and on-going civic engagement in target neighborhoods including marketing, event logistics, implementation, community, and corporate engagement. Assisted with 5 concurrent projects annually from concept through final delivery.  Supported Healthy Corner Store Initiative; scouted neighborhoods and carried out store recruitments that increased active participating merchants by 120% from 5 to 11 stores in less than 6 months. Coordinated communication among associations, stakeholders, and members to foster irrefutable relationships.

• Identified and assessed customers’ needs to achieve satisfaction • Demonstrated effective use of communication procedures, guidelines and policies• Successfully engaged as team to achieve company’s overall goals