Sade Plummer Email & Phone Number

 Responds to and complete member requests. Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security. Empathize with members and provide offers and solutions to make it easy for members to acquire a USAA product.

Tampa/St. Petersburg, Florida Area

Provided customer service via inbound and outbound calls to customers and service providers and responding to emails.*Managed data entry of customers and account information and transactions; handled account activations*Assist customers with the application and funding process*Promoted and sold financial products and services, including collaborating for cross-selling through other lines of business to provide additional solutions to customers.

Valdosta, Georgia

Sustained operations via effective interaction with a wide range of team members with diverse backgrounds and temperaments, maintained open lines of communication and advocated for team members.*Coached team members on performance on regular basis, wrote and delivered bi-annual performance appraisal.*Communicated positive and negative feedback, adapting coaching styles depending on the situation and audience, providing specific and constructive feedback, encouraging all team members in incremental performance improvement*Ensure Agent metrics were achieved, including PTV, Schedule Adherence and Attendance

Valdosta, Georgia

Build relationships selling products, services, and solutions by getting to know customers and helping solve unique end-to-end needs.*Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.*Achieved sales business target and maximized sales opportunities on every call.*Clarified customer requirements; probed for and confirmed understand of requirements or problem