Sam (Sadegh) Rezaei Email & Phone Number

Burnaby, BC, CA

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

• Installing, maintaining, and upgrading PC workstations, peripherals and application software
• Providing End-User support for Corporate and Production employees
• Maintaining accurate record of hardware inventory

Vancouver, Canada Area

• Installed, configured and administrated Avigilon NVR, camera and Avigilon Control Center software
• Troubleshot of Avigilon hardware and software products through remote and virtual systems (phone, email, VPN)
• Gathered customers’ information to determine root issues and analyze symptoms
• Provided knowledgeable and exceptional customer experiences while also solved their issues
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, Cisco router and switch issues
• Thoroughly documented customer interactions and issues for future knowledge sharing

Montreal, Canada Area

• Provided technical support to end users in the form of troubleshooting and fixing problems related to Windows and Macintosh computers, tablets, printers, mobile and peripheral devices
• Installed and configured basic desktop applications, desktop images and provides application support
• Troubleshot Internet connectivity issues and minor network and wireless problems

Iran

• Installed, configured, administrated and performed troubleshooting of Windows Server 2008R2 and 2012R2 and Exchange Server 2007, 2010 and 2013
• Configured, administrated and performed troubleshooting of Windows Server features and services such as Active Directory, DNS, DHCP, Group Policy, File and Print Services, FTP, IIS, WSUS, Quota Management and.
• Designed, installed, and maintained all layers of network devices including switches, routers, firewalls and VPN connections for a large organization with 250 Users and 40 Switches.
• Performed migration for Domain Controller and Active Directory from Windows Server 2003 to 2008R2 and from 2008R2 to 2012R2
• Installed and configured Microsoft Outlook 2007, 2010 and 2013 for end users and performed settings for Auto/Manual Archiving emails in Outlook
• Performed migration from Exchange Server 2003 to 2007, 2007 to 2010 and 2010 to 2013

Iran

• Maintained, administered and troubleshot the use of LAN, WAN and workstations and peripheral equipment for 300 Workstations, 40 Printers and 500 Users
• Performed daily data backups and disaster recovery operations for servers and workstations
• Resolved end-user problems and ensures correct operation of Network and Network attached devices as well as desktop peripherals on call, Remote Desktop and in person
• Operated management consoles such as SCOM, PRTG and Kaspersky Management console to monitor the online performance of computer systems and networks to utilize access and use of networks

Iran

• Resolved help desk issues including troubleshooting hardware, software and business applications for 350 users and 200 workstations
• Performed diagnostic tests on computers to narrow down the possible causes
• Evaluated and installed computer hardware, networking software and operating system software
• Consulted user guides, technical manuals and other documents to research and implement solutions

Aec, Network And System Administration/Administrator

Bachelor’S Degree, Computer Software Engineering