Sade Lancaster Email & Phone Number

United States

Troy, Michigan, United States

Troy, MI

• Responsibilities include solving business problems through designing and developing learning experiences.
• Conduct needs analysis to determine the appropriate solution
• Design courses, curriculum, and/or performance support objects from process analysis
• Develop courses, curriculum, and/or performance support objects from design and process analysis
• Engage with stakeholders and cross-functional teams to deliver project results
• Manage project schedule and resource budgets

Highland, Park

• Responsibilities included performing training needs assessments, floor coaching, design and delivering learning material, and managing all phases of training interventions for sales professionals.
• Restructured the new hire on-boarding program to include a blended, cognitive learning approach
• Identified, negotiated, and planned the implementation of Adobe Captivate Prime LMS
• Set-up and Administered Adobe Captivate Prime LMS
• Developed interactive e-learning modules using Adobe Captivate
• Extensive usage of Adobe Captivate to author assessments and learning content

Pontiac, MI

• Partnered with organizational leadership to provide end-to-end learning and development solution focused on achieving business metrics using a learner-centered approach.
• Utilized performance-consulting principles to determine training needs
• Managed global L&D projects, lead project teams, and collaborated with subject matter experts (SMEs)
• Manage training programs for multiple account simultaneously
• Design, develop, and implement virtual, face to face, and e-learning content
• Proven ability to drive business metrics with a blended training approach using technological advancements and innovative usage of current work tools

Pontiac, MI

• Partnered with organizational leadership to provide end-to-end learning and development solution focused on achieving business metrics using a learner-centered approach.
• Utilized performance-consulting principles to determine training needs
• Managed global L&D projects, lead project teams, and collaborated with subject matter experts (SMEs)
• Manage training programs for multiple account simultaneously
• Design, develop, and implement virtual, face to face, and e-learning content
• Proven ability to drive business metrics with a blended training approach using technological advancements and innovative usage of current work tools

Pontiac, MI

• Provided technical and network problem resolution in an inbound call center environment.
• Provide excellent customer service
• Support new Technical Support Representatives through Mentorship
• Support Service Desk Leadership by evaluating stakeholder complains to determine root cause
• Update knowledge repository to ensure knowledge is consistent and correct
• Provide one-on-one and small group training on service desk tools

Lincoln Park, MI

• Responsibilities include managing every aspect of the day-to-day supervision of sales, staff, stock, and other resources.
• Motivated a diverse workforce to achieve monetary and productivity goals while implementing updates to process, procedures, and normalcy
• Developed employees and assistant managers for career advancement
• Project manager for purchasing and integrating a point of sale & inventory tracking system
• Point of sale trainer for regional associates and leaders

Utica, MI

• Responsibilities include supervising employees and volunteers, working with customers, and carrying out the visions of the store manager and regional manager.
• Managed sales, expense, and wage budgets
• Scheduled, supported, motivated, and provided leadership to 15+ paid employees and 50+ volunteers

Support approx 400 staff, students, and faculty in a Windows XP/Novell Client environment. Local tech support with the BlackBoard online class room suite.Maintain distribution, inventory, and storage of approx 200 PDA's.Technical Support and User Trainer for general PDA usage, Windows Mobile 5 OS functionality, and Unbound Medicine Software Suite,Create.

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General

Associate’S Degree, Computer Systems Networking And Telecommunications

Activities and Societies: National Technical Honors Society

High School, Computer Technology

Activities and Societies: Business Professionals of America (BPA) JROTC