• Managed effective internal/external client relationships within a defined area of responsibility• Coordinated team building activities and conduct employee reviews• Subject matter expert on more than 8 projects• Escalation point for issue resolution and client escalations• Worked with management policies and the general operations of the business• Managed the workload and quality of a 30 member team • Responsible for daily supervision of the team• Interviewed and effectively participated in the hiring and termination of employees • Approved payroll

BCForwad Jan 2015 - March 2015Pro Unlimited Feb 2014 - Jan 2015• Trained new hires and co-workers on news analysis and various ad-hoc projects• Led ad-hoc projects curating latest trends in music, movies, and viral videos for mobile operations• Developed Trending News results by evaluating, labeling, and identifying patterns in search tools and social media mediums• Trained machine-learning algorithms to leverage accurate and desirable content• Cultivated and evaluated rating guidelines• Evaluated, labeled and identified patterns in search results• Worked closely with engineers and provide feedback about the quality of search results• Data entry for search suggestions and results

• Improved productivity and number of customers scheduled through co-creating a call center• Co-designed automated scheduling tool to allow for appointment confirmations• Trained 16 employees in Adobe EchoSign and automated scheduling tool• Hired and trained 6 new employees for the call center• Created tracking reports using Excel to improve company metrics• Coordinated and maintained open line of communication between call center and 20 locations across California

• Increased communication and retention with 200 clients utilizing email marketing• Developed company’s online presence through creating and posting content on social media sites and company’s blog• Monitored and responded to customer questions and comments on review sites• Planned and coordinated morale boosting activities for employees through contests, charity events and employee recognition

• Responsible for clerical and administrative duties in the office• Greeted, contacted, and scheduled all customers for appointments• Distributed work to estimators • Created documents for all customers• Filed and organized documents• Ordered office supplies

• Assisted in opening and closing procedures for the store• Greeted and provided customer service• Gave product suggestions and advice

• Greeted and provided customer service• Offered product suggestions• Responsible for training and supervising new employees