Sade M. Thomas-Adeyemo, Csm® Email & Phone Number

United States

• Lead CS Account Manager for the Inland Empire Health Plan Pay-for-Performance Program.
• Manage a diverse portfolio of over 400 ambulatory, hospital, and other customer accounts across California.
• Facilitate customized training sessions to optimize client product utilization.
• Coordinate account services for seamless implementation processes.
• Act as a liaison between the customer success team and internal stakeholders.
• Utilize Microsoft Excel, Salesforce, Tableau, Jira, Confluence, and other tools proficiently.

Chicago, Illinois, US

• Ensured patient-centric care delivery.
• Facilitated communication between customer success and product teams.
• Adhered to Visibly Customer Service standards in responding to calls and emails.
• Applied Visibly product knowledge, problem-solving, and analytical skills.
• Handled service requests and provided internal support as necessary.
• Proficient in Microsoft, Excel, Salesforce, Zendesk, Help Scout, ServiceNow, Talk desk, Slack, Stripe, etc.

Springfield, Illinois, US

• Ensured continuous improvement serving as analyst for anesthesia and devices, incorporating best practice approaches to create, develop, test, validate, and facilitate appropriate clinical applications.
• Conducted research to define most appropriate system scope and objectives, drawing on current detailed knowledge of applicable systems and healthcare requirements.
• Provided oversight and leadership for use and analysis of Epic products and incorporation of software into daily operations.
• Demonstrated flexibility and strong work ethic in supporting evening, night, and weekend on-call schedules as needed.
• Facilitated system-wide consistencies through personal visits to multiple HSHS locations and affiliates.
• Expanded expertise by obtaining Epic Certification in Anesthesia.

Chicago, Illinois, US

• Displayed strong attention to detail and accuracy in obtaining and documenting patient information, identifying health-related issues, scanning information into Electronic Medical Record
• Facilitated communication among internal staff, delivering patient treatment records to clinical staff and maintaining ongoing documentation.
• Gained extensive insight and expertise in overall medical science and research terminology and methods, while communicating often complex health care information between patients and staff
• Optimized efficiencies serving as Epic super-user, conveying expertise, advice, and best practice approaches to all users.
• Maintained compliance with all relevant regulations including confidentiality of sensitive patient information.

Romeoville, IL, US

Master Of Science (M.S.), Computer Science

Bachelor'S Degree, Criminal Justice