Sade M. Thomas-Adeyemo, Csm® Email & Phone Number

United States

United States

• Lead CS Account Manager for the Inland Empire Health Plan Pay-for-Performance Program. • Manage a diverse portfolio of over 400 ambulatory, hospital, and other customer accounts across California. • Facilitate customized training sessions to optimize client product utilization. • Coordinate account services for seamless implementation processes. • Act as a liaison between the customer success team and internal stakeholders. • Utilize Microsoft Excel, Salesforce, Tableau, Jira, Confluence, and other tools proficiently. • Foster and maintain strong client relationships by promptly addressing feedback. • Proactively monitor customer satisfaction through Net Promoter Score (NPS) assessments. • Identify and showcase success stories to enhance external marketing efforts. • Actively participate in cross-training initiatives across various departments to provide comprehensive support.

Chicago, Illinois, Us

• Ensured patient-centric care delivery. • Facilitated communication between customer success and product teams. • Adhered to Visibly Customer Service standards in responding to calls and emails. • Applied Visibly product knowledge, problem-solving, and analytical skills. • Handled service requests and provided internal support as necessary. • Proficient in Microsoft, Excel, Salesforce, Zendesk, Help Scout, ServiceNow, Talk desk, Slack, Stripe, etc.

Springfield, Illinois, Us

• Ensured continuous improvement serving as analyst for anesthesia and devices, incorporating best practice approaches to create, develop, test, validate, and facilitate appropriate clinical applications. • Conducted research to define most appropriate system scope and objectives, drawing on current detailed knowledge of applicable systems and healthcare requirements. • Provided oversight and leadership for use and analysis of Epic products and incorporation of software into daily operations. • Demonstrated flexibility and strong work ethic in supporting evening, night, and weekend on-call schedules as needed. • Facilitated system-wide consistencies through personal visits to multiple HSHS locations and affiliates. • Expanded expertise by obtaining Epic Certification in Anesthesia.

Chicago, Illinois, Us

• Displayed strong attention to detail and accuracy in obtaining and documenting patient information, identifying health-related issues, scanning information into Electronic Medical Record • Facilitated communication among internal staff, delivering patient treatment records to clinical staff and maintaining ongoing documentation. • Gained extensive insight and expertise in overall medical science and research terminology and methods, while communicating often complex health care information between patients and staff • Optimized efficiencies serving as Epic super-user, conveying expertise, advice, and best practice approaches to all users. • Maintained compliance with all relevant regulations including confidentiality of sensitive patient information.

Romeoville, Il, Us

Master Of Science (M.S.), Computer Science

Bachelor'S Degree, Criminal Justice