Product Support Engineer
CurrentResponsible for handling network product problems such as Routers, Switches, Extenders/Repeaters, CP, Accesspoints, 4G Routers, Single and Dual Band Routers, helping to handle problems and analyze existing problems and repairing from the software side with special methods for these products with centralized coordination and assistance from Headquarters for problems with these products / devices.Key Responsibilities:• Handle Customer Service for router repair and replacement in accordance with SOPs• Test the eligibility of the device and observe on Router, Switch, Access Point, Extender,CP• Documentation of any damage and repairs carried out for further data collection.• Test the settings on the router in the form of testing DHCP, Static, PPPOE, PPTP, L2TP • Perform service and problem solving through Offline and Online by case Customer,Dealer/Distributor• Conduct presentations and share knowledge about the latest products from Totolink• Setup & Configure Security network on router Ip/port filtering,Mac Filtering & Url Filtering• Troubleshoot about computer, Maintenance of computer/Printer, Upgrade & repair the Computer or Laptop, Reinstall OS.• Coordinate with HQ office for handling Router, Switch and Access Point and CPE problems• Setup & Configuration VPN L2TP,Managing Bandwidth(QoS),Vlan, Multipe Ssid with Router Totolink Series (by Case).• Do Special Method for Recovery/Flashing Router TFTP and Firmware recovery