Provided treatment oriented support to individuals with complex needs. Developed and implemented therapeutic and educational programming and prepared related learning material.Provided emotional and physical support to those who required assistance with personal care, life skills, and other daily activities.Managed potentially aggressive behaviourParticipated in all organized activities including recreation, outdoor educationWorked co-operatively with members of both MukiBaum and Toronto District School Board, communicated with parents, guardians and other agencies

-Preformed client intake -Contacted and visited clients twice a week to ensure and maintain socialization and safety-Provided clients with information on available resources-Administrative duties including: entering case notes and updating client files-Administrative duties including assisting clients with completing Ministry documents

•Provided training and orientation to new employees on company policies and procedures•Lead and mediated team conflict resolution and customer service issues•Patiently and professionally answered approximately 100 calls per day for customer inquires