Sadia Ali Email & Phone Number

Abbotsford, Vic, Au

Adelaide, South Australia, Australia

In my role as Telstra Business and Cybersecurity Tech Support, I deliver 24/7 IT support to Telstra's business customers, ensuring uninterrupted operation of critical IT and cybersecurity systems.Key Responsibilities:Customer-Centric IT Support:Providing prompt and effective resolution to diverse technical issues, I ensure a superior customer experience by addressing network disruptions, cybersecurity concerns, and software application assistance.Consultative Approach:Engaging customers with a consultative mindset, I understand their unique business needs. Offering tailored solutions from Telstra's portfolio, including website services, Tyro solutions, and other IT offerings, I present and explain product benefits to align with their business objectives.Solution Implementation:Actively involved in implementing solutions, I guide clients through the integration of Telstra services. Providing comprehensive training and support ensures a seamless transition, fostering long-term client relationships.Cybersecurity Expertise:Contributing cybersecurity expertise, I stay updated on the latest trends. Advising clients on best practices and implementing robust measures, I fortify their digital defenses against evolving threats.Collaborative Approach:Collaborating with cross-functional teams, I ensure a cohesive effort to meet customer needs. Close coordination with technical teams, sales, and other departments ensures comprehensive solutions and effective resolution of customer concerns.

Adelaide, South Australia, Australia

As a Complex Customer Service Specialist, I use my greatcustomer skills combined with my product and processknowledge to positively impact Telstra's customers’ experience. Itroubleshoot faults, test and optimize network and systemservices within multiple operating systems and configurations, todirectly contribute to the retention and growth of customers bybeing a key interface within Telstra to ensure effective servicedelivery and issue resolution for customers.Responsibilities :● Process complex customer requests/orders by theaccurate entry of customer order information intomultiple core and non-core systems to support andtroubleshoot network problems and emergencies.● Resolve complex inquiries through the analysis ofcomplex customer accounts and make the necessaryadjustments, including recommendation of waiver ofcharges, in accordance with national procedures,delegations and/or customer processes.● Administration of software database applications toprovide effective technical suggestion to enterprisecustomer● Remote configuration of workstation for small businessowners.● Recording and documenting diagnosis with networkfault and troubleshooting process along with suggestionfor modification to processes.● Document and Record feedback from customer tomaintain network traffic, capacity and usage to ensureconstant integrity and ideal network service.● Use your well-developed communication skills tounderstand and resolve outstanding issues to thecustomers satisfaction through detailed analysis ofcustomer data including Billing and in accordance withregulatory standards and Telstra procedures.● Actively demonstrate a customer centric mindset toresolve escalated customer queries in accordance withTelstra processes and regulatory standards.

Adelaide, South Australia, Australia

Blackburn, Victoria, Australia

● Specialized in helping the customers throughout their time at the store● Maintaining the store (Opening, Closing and Cleaning)● Keeping track of daily sales and achieving sales target● Receiving and organizing stock● Visual Merchandising when new furniture came in● Working with The Retail Express POS system● Handling Customer complaints over phone and in store● Gained excellent communication skills with a focus on customer service

● Served alcohol while interacting with customers in a friendly manner● Refilled food in the buffet● Performed opening and closing duties when required● Provided excellent customer service● Restocked fridge before shift ends and when required● Received inventory, and provided food and beverage supplies

Doncaster, Victoria, Australia

● Picked orders from storeroom and stored to packing place● Packed orders into boxes and sachets as required● Manifested boxes for delivery● Achieved daily pick packing targets● Helped customers sign in with the QR codes and assisted in check out● Primarily in the shoes department, helped customers find the right shoe sizeand took it out from the stock room

Client: Riverina RDAProject: a new website to promote awareness of this organization and develop afood directory along with a communication plan.● After the internship, got called back to be a consultant to lead a groupfrom behind.● Helped the team understand the project requirements and how to dealwith the client● Shared my experiences with the team to support in any way needed● Conducted client meetings with key stakeholders via Zoom● Developed Project management skills

● Achieved daily sales target● Worked as an excellent team player● Helped across different stores of the brand● Developed strong relationships with management and team memberscontributing to a cohesive and productive team

Victoria, Australia

Client: Heart TreasuresProject: a new website to promote awareness of this organisation and enablethese artisans to sell their products anywhere in the world.● Conducted research on different CMS platforms that would be suitableto make an e-commerce platform and finally decided on using Shopifyfor the purpose of making the website as requested by the client.● Worked on Shopify to develop a fully functional prototype e-commercewebsite (Launched now: https://www.hearttreasures.asia/pages/about-us )● Worked as a scribe to take meeting minutes during meetings with the client● Helped in making the meeting agendas● Participated in weekly meeting with international client via Zoom.● Learned working remotely using Microsoft Teams● Collaborated with 8 cross-disciplinary members to provide with afully functional website outside the project scope.● Worked in an agile environment with regular standups.

Bangladesh

● Collaborated in a group of 5 members to build a prototype for bridgehealth management system which is now being industrialized.● Adapted quickly to using unfamiliar programs and solve problemsunder time pressure, receiving excellent feedback from mentor foragility and professionalism.● Developed a DBMS using php for an “Asset Tracking Project using BLE”.● Troubleshooted hardware and software issues