Sadia Ali Email & Phone Number

Adelaide, South Australia, Australia

In my role as Telstra Business and Cybersecurity Tech Support, I deliver 24/7 IT support to Telstra's business customers, ensuring uninterrupted operation of critical IT and cybersecurity systems.Key Responsibilities:Customer-Centric IT Support:Providing prompt and effective resolution to diverse technical issues, I ensure a superior customer experience by.

Adelaide, South Australia, Australia

• As a Complex Customer Service Specialist, I use my greatcustomer skills combined with my product and processknowledge to positively impact Telstra's customers’ experience. Itroubleshoot faults, test and optimize.
• Process complex customer requests/orders by theaccurate entry of customer order information intomultiple core and non-core systems to support andtroubleshoot network problems and emergencies.
• Resolve complex inquiries through the analysis ofcomplex customer accounts and make the necessaryadjustments, including recommendation of waiver ofcharges, in accordance with national procedures,delegations and/or.
• Administration of software database applications toprovide effective technical suggestion to enterprisecustomer
• Remote configuration of workstation for small businessowners.
• Recording and documenting diagnosis with networkfault and troubleshooting process along with suggestionfor modification to processes.

Adelaide, South Australia, Australia

Blackburn, Victoria, Australia

• Specialized in helping the customers throughout their time at the store
• Maintaining the store (Opening, Closing and Cleaning)
• Keeping track of daily sales and achieving sales target
• Receiving and organizing stock
• Visual Merchandising when new furniture came in
• Working with The Retail Express POS system

• Served alcohol while interacting with customers in a friendly manner
• Refilled food in the buffet
• Performed opening and closing duties when required
• Provided excellent customer service
• Restocked fridge before shift ends and when required
• Received inventory, and provided food and beverage supplies

Doncaster, Victoria, Australia

• Picked orders from storeroom and stored to packing place
• Packed orders into boxes and sachets as required
• Manifested boxes for delivery
• Achieved daily pick packing targets
• Helped customers sign in with the QR codes and assisted in check out
• Primarily in the shoes department, helped customers find the right shoe sizeand took it out from the stock room

• Client: Riverina RDAProject: a new website to promote awareness of this organization and develop afood directory along with a communication plan.
• After the internship, got called back to be a consultant to lead a groupfrom behind.
• Helped the team understand the project requirements and how to dealwith the client
• Shared my experiences with the team to support in any way needed
• Conducted client meetings with key stakeholders via Zoom
• Developed Project management skills

• Achieved daily sales target
• Worked as an excellent team player
• Helped across different stores of the brand
• Developed strong relationships with management and team memberscontributing to a cohesive and productive team

Victoria, Australia

• Client: Heart TreasuresProject: a new website to promote awareness of this organisation and enablethese artisans to sell their products anywhere in the world.
• Conducted research on different CMS platforms that would be suitableto make an e-commerce platform and finally decided on using Shopifyfor the purpose of making the website as requested by the client.
• Worked on Shopify to develop a fully functional prototype e-commercewebsite (Launched now: https://www.hearttreasures.asia/pages/about-us )
• Worked as a scribe to take meeting minutes during meetings with the client
• Helped in making the meeting agendas
• Participated in weekly meeting with international client via Zoom.

Bangladesh

• Collaborated in a group of 5 members to build a prototype for bridgehealth management system which is now being industrialized.
• Adapted quickly to using unfamiliar programs and solve problemsunder time pressure, receiving excellent feedback from mentor foragility and professionalism.
• Developed a DBMS using php for an “Asset Tracking Project using BLE”.
• Troubleshooted hardware and software issues