Provided real-time responses to customer questions about products, services, orders, and general inquiries. Assisted customers with troubleshooting technical issues or product-related problems.Guided customers through step-by-step solutions, or escalated complex issues to higher support levels if necessary. Helped customers track their orders, process returns or exchanges, and manage cancellations.Assist with billing inquiries, refunds, and payment processing.

Here are some key responsibilities:1. Handling Customer Inquiries: Responding to customer queries via phone, email, chat, or social media.2. Resolving Issues: Addressing and resolving complaints or problems related to products or services.3. Providing Information: Offering accurate and clear information about products, services, or policies.4. Processing Orders: Assisting customers with placing orders, tracking shipments, and handling returns or exchanges.5. Maintaining Records: Keeping detailed records of customer interactions and transactions.6. Escalating Issues: Forwarding complex or unresolved issues to senior staff or specialized departments.7. Building Relationships: Creating a positive relationship with customers to ensure repeat business and brand loyalty.8. Feedback Collection: Gathering customer feedback and sharing it with relevant teams for improvement.