Client Management; Compliance; Sales & Marketing; Administrative/Office Management

Functions included the management of leisure accounts, business/corporate travel planning and sales strategy development.Analysed the needs of customers to increase business volume by soliciting new business to ensure targets are achieved. Maintained a competitive advantage by providing comprehensive travel services including travel documents, air tickets, cruises, cars, hotels and after-sales support.Ensured compliance with the guidelines of relevant authorities, both local and international. (Airports Authority, TSA and Homeland Security)

Daily reservations functions included issuing tickets, online/internet ticketing transactions, changes and refunds, handling special needs requests and corporate customers, re-scheduling and delays, group travel requests and travel agents support desk.Responsible for the provision of an effective reservations service whilst adopting an enthusiastic approach to all tasks in order to meet the needs of customersResolved customer queries, issues and concerns so as to enhance customer service experience whilst understanding customer behaviours.