•Reporting responsibilities (incident reports, behavioral data collection and verbal reports)•Provide one to one support and group support within the home and community to adults with an Acquired Brain Injury with activities of daily living, personal care, and rehabilitation planning.•Communicate with client, family, and team members.

Overseeing business operations and managing over 200+ overseas virtual assistants.• Services include Amazon, Walmart, YouTube and Meta automations as well as company formations andbusiness consultations.www.dropshippingautomation.com

• Create great customer experiences during every interaction to establish a strong customer relationship with clients, customers, and retailers via phone calls, chats, and email.• Accurately document all interactions in contact center applications/tools after each interaction.• Develop and maintaining knowledge of all Client’s products (lottery, online gaming, and sports betting),services and promotions to ensure positive customer outcomes.• Develop and maintain knowledge of all Client’s procedures to ensure compliance with organizationalprivacy, information, and risk protocols.• Serve as the primary point of contact for customer questions regarding products, services, andpromotions to support customers in optimizing their value from Client’s offerings.• Provide troubleshooting and escalating to vendor, as necessary, to resolve technical issues.• Escalate customer inquiries, as needed, to ensure issue resolution and customer satisfaction is achieved.• Continuously seek opportunities to improve individual performance, department policies, processes,and procedures to ensure efficient and effective operations.

• Develop information on all products and design ways to generate interest in campus and Course Hero• Go-to resource for all things related to Course Hero and its a learning platform• Plan, organize and implement promotional events as per Course Hero's vision

Algoma University’s first-ever SDG Hub Educational Officer• Helped establish the Sustainable Development Goals Student Hub at Algoma University’s main campus• Build a community of students interested in acting on the 17 Sustainable Developmental Goals• Manage the Hub’s core operations including organizing events, recruiting hub members, and day-to-day hub operations• Educate students about the SDGs and the SDG Hub through presentations, creating information documents