- Assist customers by answering questions via email and phone.- Resolve customer tickets through troubleshooting over remote screen-share meetings- Reproduce customer cases, detail the corresponding steps, and communicate tickets to development teams.

Proficient in operating biometric lab equipment including EEG, GSR, and Eye tracking Devices.Conducted extensive research for an ASIST (Association for Information Science and Technology) paper on how college search for health insurance through search engines like Google.Demonstrated ability to collaborate effectively within a group environment to achieve project goalsUtilized analytical skills to interpret data collected from biometric experimentsContributed insights and findings to group discussions, enhancing overall project outcomesDemonstrated strong communication skills in presenting research findings both orally and in written reportsAdapted to evolving project requirements and deadlines, prioritizing tasks to ensure timely completion

Improved office organization by organizing medical supplies and surgical carts.Learned community action processes by working closely with established business professionals.Received, processed, and organized new shipments for storage or restocking.