Sadie Manning, Csm Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Conduct tryouts● Attend all practices and games.● Create and execute all practice and game plans.● Daily oversight of practice/game travel logistics.● Supervise and mentor assistant coaches.● Manage coaching administrative duties which include but are not limited to;○ attendance, roster management, game-day operations, score reporting, distribution and collection of uniforms, team-specific events○ Display leadership, professional behavior, and communication in dealings with student-athletes, parents, staff, and administrators.• Provide feedback to student-athletes on a regular basis regarding skill development and opportunities for growth.• Exhibit the highest professional standards and ethical behavior with adherence to Success Academy’s mission, rules and regulations.

Spearheaded the curation of engaging events in the space, fostering community involvement and elevating brand visibility.Proactively sourced talent, furniture, and other resources, contributing to the creation of vibrant and memorable experiences.Successfully recruited and onboarded key staff, including a Wine Lead and Bartender.Implemented effective termination processes while ensuring compliance with company policies.Orchestrated weekly orders, optimizing stock levels.Developed and maintained a comprehensive scheduling system, accommodating staff preferences for efficient shift coverageTranslated owner directives into actionable plans for the team, ensuring clear communication and adherence to guidelines.

Us

Take the reigns as the primary post-sale point of contact for all landowner customersOnboard clients, maintaining regular communication and building strong relationshipsLead strategic, creative, and technical guidance for customersUse your vision and experience to recommend tools and perfect internal processesHighlight valuable customer feedback for our product, sales, and marketing teamsMeasure and report on key customer success metricsGrow recurring revenue potential by priming renewals, customer expansions and referralsReview customer complaints and concerns and seek to improve the customer experience

San Francisco, Ca, Us

Building/Maintaining senior-level relationships with SMB accounts < 750K ARRWorking closely with other departments (Sales, Implementation, Engineering)Ensure the customer gets a remarkable experience and ensure we're meeting their customer request needsStrategically and continually increase product valueFront line for incoming calls, intercom tickets, operation emails, personal emails regarding product requests & troubleshootingHand delivering NPS scoringSolely built out of FAQ Articles/Help centerSuccess Metrics: Retention, Customer Health/Usage/Requests

Miami, Florida, Us

Maintaining the relationship between the client and the product, Post SalesBook of business: 330+ accountsServing as main POC for onboarding new accounts, ensuring satisfactory experience.Understand the clients' needs through prospect conversation and understand how we can help them based on our service offering.Build and manage a pipeline of new subscription cross sales, product upgrades + upselling, and contract renewals to monthly targetsDevelop and demonstrate a broad knowledge of current and new product features via executing customer adoption playbooks and prospectingPartnering with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitmentsKPIs- Enhancing client relationsKPIs- Client feedback, Client solutionsKPIs- Booking in clients for enhanced quarterly reviews KPIs- Customer Journey (7 steps to success)KPIs- Running reports with internal CRM tools [client activity]KPIs- Client retention and feedbackSuccess Metrics: CSAT, NPS, Conversion/Activation rate, Customer Health

Kaysville, Ut, Us

Manage customer escalations quickly and effectivelyHandle Inbound/outbound inquiries via phone, email, or intercomServe as the primary point of contact for all troubleshooting, looping in relevant Bark colleagues as needed.Based on feedback, develop and evolve strategies for increasing engagement with and adoption.Prepare sales engineering reports by collecting, analyzing and summarizing sales information and application trendsRecommend improvements to customers and demonstrate potential cost reductions and process improvementsTend to customer requests with friendly, knowledgeable service and supportMaintain ticket volume of 550 per dayFunctioning across teams to assess customer needs

Weston, Fl, Us

Working directly with 7 Lead Account Managers in operational improvements Help facilitate a seamless client retention process.Creating client resolutions for technical issues Delivering top-notch client serviceTeam Lead for 5 Assistant Core Specialists (engaging in delivering assistance to Customer Success department daily) Onboarding AssistanceProvided outstanding customer service to new and longstanding customers by attending closely to concerns and developing solutions

Assisting customers in the humidor room as well as checking them out at the register. Making sure that their experience goes as smooth as possible.

Atlanta, Ga, Us

Maintained a positive attitude and effectively de-escalated clients during crisis situationsManaged an average of 60 potential clients per day and processed new claims utilizing the appropriate adjudication systemCommunicated intake information to their doctor in an organized and concise mannerInputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support