Sadie Watt Email & Phone Number

Managing the operations of a busy complaint team that specialises in consumer rights, within the motor industry. Leading, coaching and motivating colleagues to deliver against operational KPIs and quality metrics. Leadership of the Financial Ombudsman and escalated complaints SMEs. Delivering root cause analysis, identifying FOS learnings, reporting MI and.

Leeds, United Kingdom

Learning business partnering, consultancy & project management. Design and implementation of tailored solutions across Business, Private and Retail banking.T&D programme design covering multiple training solutions for a wide range of audiences across bank for a brand new digital banking proposition for CYB called B. Training project lead for all learning.

- Designed and implemented the first Aspiring People Leader programme, designing a programme of workshops and career support sessions that nurtured internal talent and new to role leaders. - Management of the the Learning Project Workstream for bringing Littlewoods Home Insurance to market including recruiting, inducting and leading a dedicated Sales and.

• Secondment opportunity, within a team that specialises in business change and OpEx using Lean & Six Sigma principles. My role focussed on;
• Delivered drill down complaints analysis that identified key issues, reporting root cause and proposals to stakeholders groups and change forums to reduce complaint volumes.
• Driving improvement and quick fixes that deliver tangible positive change for the customer and the business.

Doncaster, United Kingdom

• Previously RBS Insurance.
• Delivering full training cycle activity across multiple sites for high profile brands such as Tesco, BMW, Privilege, RSPCA and RBS.
• Design and Delivery of new starter inductions and on-boarding including HR policy.
• Supporting HR advisory teams with employee enquiries during busy periods.
• Recruitment of contact centre employees and Training Consultants.
• Design of CII accredited training materials. I have extensive experience in designing soft skills, system, product/technical training.

Education record

Education record