Stephen Adetunji Email & Phone Number

Lagos, Nigeria

Nigeria

• Product Management• Country & Group Executive Engagement• Driving Solution Suite Usage, Adoption & Change management• Business Process Analysis, Process improvements, System Testing and End User Support• Demand Management across Commercial/Sales/Marketing Functions - Business Requirement Gathering.• Drive Issue/Job ticket Management and Resolution• Materialize tangible business value jointly with Central Platforms through implementation and adoption of products & features.• Supports Business to maintain the stability, availability and performance of services when faced with disruptions to IT systems (SAP BW, ERP, CRM etc)• Organize and sustain a highly skilled and capable digital community of experts in their respective function (KUs\Citizen Developers) behind automation\reporting\support.• Drive productivity and efficiency though process digitalization and automation• Drive cost optimisation through efficient CAPEX\OPEX management• Adherence to GDPR, NDPR and other Data privacy requirements• User centric product and service design• Business Functional Engagement and trust building, having accountability for the Digital Platforms and products provided in Nigeria • Coordinate the regular releases to ensure smooth transition and change management where needed• System/Product Acquisition and testing• Solution Stickability Exploitation and KBIs improvement • Participates in System maintenance, putting work around in place to ensure no business disruption

Nigeria

Iddo House, Lagos

- Providing first class IT solutions to the organization as a whole- Responsible for development and localization of training materials for end users- Identify end users and key user’s knowledge gaps and coordinate corrective actions- Mobile Device & Application support for all the Commercial Territories in Nigeria for order taking of Customers’ request by Business Developers.- Responsible for end users training for both new and existing solutions and processes- Preparation of & tech support for Mobile Devices for all Business Developers and providing Technical and Application Support.- Providing all levels of support for users on hardware and software problems.- Trouble shooting and resolving user problems logged on the service desk.- Cross Functional Support with the Sales unit- Managing and Administering Phoenix Sales force Automation Database/Hand Held Terminal Devices- Implementing and Supporting the Automation of Direct Sales Delivery/ Small Drop Outlets Projects.- Implementing and Supporting the Route To Market Model , Integrated Field Sales Automation for Team Lead and the Open Market Operations Projects- Ensuring that allocated incidents are resolved within the agreed SLA timeline.- Ensuring that All reported Incidents are properly logged into the helpdesk database (ServiceNow Tool) - Providing Technical Support for Computers, Networks, Windows Applications and Software.- Supporting IT Infrastructure and Services and Resolution of system/application incidents- Install and configure computer hardware operating systems and applications- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues- Support the roll-out of new applications- Set up new users' accounts and profiles and deal with password issues- Priorities and manage many open cases at one time- Rapidly establish a good working relationship with customers and other professionals, such as software developers

Ikeja Plant

• Data access and Networking to end users.• Setting up new user accounts, profiles and dealing with password issues• Logging all calls reported to help desk and monitoring them to ensure swift resolution of Issues.• Software and Hardware Installation, Networking and Systems configuration• Diagnosing Hardware/ Software Fault• Escalating all issues out of control to the Business System Solutions Manager• Constructing a proactive maintenance cycle per applications• Keeping all application and document updated at all times.• Asset Management• Maintaining and Repairing of Computer Systems and Network• Provide quick response to Service Request or Service interruption reported or unreported by users.• SLA requirement understanding and ensuring that these requirements are met when and where possible. Putting into consideration cost and time implications.• Activate work around when Incidents/Service cannot be quickly resolved within required OLA.• Investigate faults/cause related to system/network problems.• Provide timely and regular feedback and updates to affected parties, Customers and Next Level manager.• Follow up with external Service providers in situations where their technical expertise is required• Preparation of Hand Held Terminal (HHT) for all Presellers under Ikeja Commercial Territories.• Providing support for the Sales Representatives and Presellers on technical issues as well as replication issues on the iPad and/or HHT• EPoD Scanner Specialist• Provides Training and Support to the Depot Managers, Delivery Process Officers and Storekeepers across Lagos and West Region on the use of EPoD scanners

Asejire Facility

• Evaluating user needs and System functionality.• Lotus Notes Users supports.• Monitoring of Domain Controller, CBT, PBX and Domino Server.• Assist in resolving issues and attending to service requests in line with agreed SLAs.• Database Management• Carrying out all systems backups