Sadikali Perunthan Email & Phone Number

Bengaluru, Ka, In

India

As the General Manager of CPS at Icertis, I am dedicated to orchestrating the seamless execution of Icertis Contract Intelligence implementation programs for our global customers, while nurturing the growth and development of our Professional Services team and Implementation Partners. My role is ensuring the success of value delivery to our customers while ensuring revenues and profitability for Icertis. I take a proactive approach to managing P&L, fostering customer success by delivering value, supporting change management and mitigating risks. By maintaining a keen eye on project schedules, budgets, and performance standards, I drive efficiency and uphold quality standards.I am also entrusted with cultivating best talent within our organization. By mentoring directors, program managers, implementation consultants and their teams, I empower them to deliver excellence, excel in client interactions, identify opportunities for improvement, and deepen customer relationships. My leadership extends to overseeing hiring and staffing processes to ensure the recruitment and onboarding of top-tier professionals who embody our values and dedication to excellence.

• Serve as a critical advisor to the team as an Implementation leader and help to set the direction for the implementation and professional services team.• Owns Implementation, Support and Shared Services for 5 large Pharma and LifeScience Customers with annual revenue responsibility. • Oversee client implementation service and customer support delivery, providing management and oversight of implementation projects and staffing including project assignments, capacity planning and customer satisfaction.• Establish control on project schedules, budget and risk issues; facilitate timely decisions to maintain project schedule and budget.• Providing end-to-end management and oversight for a direct team of 25+ including staffing, project assignments, performance management, administration and more• Work closely with customers and team to ensure SLA compliance, timely change request release, efficient utilization and value delivery of premium services and other support requirements of customers.

Bengaluru Area, India

Led a team of 30+ Data Architects, Analysts and Engineers responsible for Implementation, Integration and Maintenance of Pramata Commercial Relationship Analytics platform and solution for our customers. • Establishing Remote and Shared Delivery Practice• Deliver Solutions under agreed SLA terms• Establish a Customer Support operation• Establish B2B Integration Services• Develop Leadership and Cadence Structure• Establish SOPs and Best Practices• Build Tooling’s and Utilities• Support Sales and GTM activities

Pune Area, India

Heads the Global Service Delivery Center for IBM Emptoris (Data, Analytic, Integration & Implementation) ServicesAs the Solutions and Delivery Leader in the Procurement Practice CIC, I was responsible for global deliveries of IBM Cognitive Procurement solutions. Procurement Practice CIC is part of IBM Services, the customer facing and business owning arm of IBM. CICs supports Technical Sales, Transitions and owns complete implementation and life cycle management of IBM solutions globally. • Transition into IBM Services• Practice Model Establishment• Chief Operating Officer and Business Ops• Skill Transformation• Team Rebuilding and Structuring• Program Delivery Leadership of 40+ Accounts• Compliance Readiness and Assurance• Solutining and Sales Support• Business Development and Pipeline Building• Customer Transition to SAP Ariba

Pune Area, India

• Primary Point of Contact for the program, with in the team and management based in India and US.• Overall Program and Project management• Support RFx responses and prepare project estimates and plans.• Run PMO for all client and internal projects.• Point of Escalation for 50+ recurring client projects and Implementations time to time.• Primary solution consultant for on going and new projects.• Develop processes and methodologies required for various projects and implement the best practices.• Mentor and coach team members to deliver project, for continuous improvement and achieve set goals• Liaison with the various functional teams via regular calls, emails, meetings on Clients, Projects and Team related maters.• Project resource planning, allocation and reporting• Program planning and reporting.• Overall responsibility for management of SDM team; In terms of hiring, appraisal, training, goal setting, guidance, retention etc• Identify, propose and develop new areas of business and service offerings.• Connect engineering, development, testing and customer support teams to provide configuration, debugging, fixes and improvements for products and tools. • Develop, establish, communicate and monitor quality standards, tools and processes.• Negotiate, probe and understand Statement of Work (SOW).• Translate client requirements for internal teams and manage change requests• Build relationship with global sales teams, consultants, account representatives and customers• Identify and develop vendors and third party service providers for specific requirements.

Bangkok Metropolitan Area, Thailand

I was a Technical Consultant the SCx Bangkok delivery center, responsible for the local talent building, project delivery, sales support, and resource coordination.• Subject Matter Expert (SME) & Process Consulting• Data Processing, Analysis and Reporting• ER Modeling and Database Management• Presales activities like PoCs and Demos• Tools Management and Technical support• Training junior team members• Technology Evaluations

I was part of the eSourcing solution consulting team which used to offer Make or Buy and Buy Better process consulting and value-added services. • Component Engineer (MRO/Mechanical)• Data Processing, Analysis and Reporting.• Item Catalogue Creation and MDM• Supplier Reference data creation• ER Modeling and Database Management.• Data Auditing and Feasibility reporting.• Data support for PoCs and Diagnostic projects.

Certified Project Manager, Project Management

The Stanford Advanced Project Management program has been a high-quality leadership and management professional education program.

Certified Supply Management Professional, Logistics, Materials, And Supply Chain Management

Institute for Supply Management® (ISM®) is the first and largest not-for-profit professional supply management organization worldwide..

Post Graduate Diploma, Maintenance Engineering

Graduate Diploma, Mechanical Engineering

Certified Data Analyst, Data Analytics

SQC, Pune is a unit of Indian Statistical Institute, active in Application of statistics, operations research & other quantitative.