Using programming language and technology, writes code, completes programming and documentation, and performs testing and debugging of applications. Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs. May interact with users to define system requirements and/or necessary modifications. Job Contribution: Senior level technical expertise. Deep technical knowledge.

Leads the design, facilitation, and training related to total quality plans. Leads the planning, developing, and implementing of techniques which will ensure quality levels are maintained. Collects data to identify root cause of problems and recommends and implements solution. Identifies and evaluates performance against process requirements and aligns improvement to performance shortfalls. Confer with staff on the use of re- engineering techniques to improve process performance and product quality. Delivers presentations and training courses to a diverse population of people on related topics. Surveys, analyzes and develops best practices for techniques and processes. May review product designs, establishes procedures and techniques for control of quality standards, directs inspection services, coordinates manufacturing and engineering, and confers with customers to define and resolve product quality problems. Assesses projects to analyze risks and costs and makes related recommendations to avoid jeopardizes. Identifies the method and process deficiencies that may inhibit effectiveness. Responsible for the development of policies and procedures for a department to support active business initiative. Provides direction for defining process flows, business rules, and user requirements. Works with outside vendors to identify/schedule programs and support materials. Leads the development and implementation of operational performance metrics, process control points, and results management. Facilitates complex and or organizational process improvement activities. Facilitates the identification, analysis, development, and documentation of process improvements. Writes, rewrites and edits documents such as procedures, user, programming, and service manuals, operational specifications, and related publications to communicate clearly and effectively specifications and instructions to a wide range of audiences. Seen as Subject Matter Expert (SME).

Identifies and makes recommendations for process improvements. Develops metrics that provide data for process measurement and identifying indicators for future improvement opportunities. Collects data and recommends solutions to root causes of problems. Identifies and evaluates performance against process requirements and aligns improvement to performance shortfalls. Confer with staff on the use of re- engineering techniques to improve process performance and product quality. Deliver presentations and training courses to a diverse population of people on related topics. Surveys, analyzes and develops best practices for techniques and processes. In support of a business objective, develops applicable tools, methods and systems to ensure continuous performance improvements. When working on a solution, may employ Six Sigma methodology and analytics. Designs and facilitates the programs related to total quality plans. Reviews product designs, establishes procedures and techniques for control of quality standards, directs inspection services, coordinates manufacturing and engineering, and confers with customers to define and resolve product quality problems. Identifies which methods and processes are inhibiting effectiveness in the operation. Counsels other on the development of policies, procedures, systems, forms, and reports for a department to support active business initiatives. Defines process flows, business rules, and user requirements. Where applicable, works with outside vendors to identify/schedule programs and support materials. Facilitates moderately complex organizational process improvement activities. Writes, rewrites and or edits documents such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related publications to communicate clearly and effectively specifications and instructions to a wide range of audiences.